L2 Production Support Engineer

Bachelor's degree in Computer Science, IT, Engineering, or related discipline.

Screening Priority: Strong Production Support + SQL + Cloud + Monitoring + Incident Management experience.

AI/ML/AIOps is desirable, not mandatory.

Note : Disqualifying Criteria Reject/hold candidates if they have any of the following: No hands-on L2 Application/Production Support experience.

Weak or no SQL/database troubleshooting experience.

No practical Cloud exposure (AWS preferred; Azure/GCP acceptable).

No experience with monitoring/observability tools such as Splunk, CloudWatch, Prometheus, or Grafana.

No exposure to Incident, Problem, Change Management and RCA .

Only Development/Testing experience with no production support ownership .

Unable to support the 12 PM–9 PM IST EMEA shift / hybrid model .

Poor communication or inability to handle critical incidents and stakeholder coordination .

Lack of AI/ML/AIOps experience should not be treated as a disqualifier.

Whenever possible, we hire locally to NTT DATA offices or client sites.

This ensures we can provide timely and effective support tailored to each client’s needs.

While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements.

For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs.

At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses.

If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us .

This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

NTT DATA is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

For our EEO Policy Statement, please click here .

If you'd like more information on your EEO rights under the law, please click here .

For Pay Transparency information, please click here