L2 Field Engineer, Aurora

Provide first-line maintenance, installation and commissioning support across Indigo's customer base, working across both project and maintenance environments.

Respond to interventions and assigned faults in a timely manner, taking ownership through to resolution and ensuring SLAs and KPIs are met.

Carry out fault finding and diagnosis of complex technical issues, following instructions from Indigo or customer NOCs and using appropriate test equipment and procedures, including OTDR, Ethernet and OSA testing.

Install and commission telecoms infrastructure including rack and stack, fibre and copper cabling, cable termination, labelling, testing and AC/DC connectivity in line with required standards.

Complete testing and measurement of cable and fibre runs and support network commissioning across complex technologies and environments.

Provide technical leadership and direction to engineers through field supervision, hands-on coaching, workshops and mentoring.

Lead designated projects as the Lead Engineer, acting as the technical escalation point, coordinating field activities and supporting Project Managers where required.

Define, implement and audit field installation quality standards, managing rectification and continuous improvement activities.

Manage Risk Assessment Method Statement documentation and, where required, perform, manage and record HSE and SVSA inspections.

Provide regular updates to key stakeholders on intervention progress, site issues and team performance, escalating concerns as required.

Produce accurate project documentation and complete all required paperwork within agreed SLAs.

Support Service Partner programmes and provide KPI-based performance feedback on deployment teams.

Maintain excellent working relationships with customers, colleagues and partners while always representing Indigo professionally.

Comply with company and local standards, procedures and protocols, maintaining high standards of Health & Safety, engineering quality and professional conduct.

Demonstrate flexibility to meet changing business requirements and undertake other duties as required.

Qualified and highly experienced in physically building telecoms infrastructure from plans and to defined quality requirements.

Highly experienced in network commissioning, testing and fault finding, with the ability to provide technical leadership, mentoring and input into technical designs and issues.

Extensive hands-on technical experience across: Transmission systems, including PDH, SDH, DWDM and optical technologies. Structured cabling, including fibre optic cabling, installation and maintenance to technical standards. IP WAN/LAN networking and VoIP, with hands-on testing experience across 10/100/1000Mbps, 10G, 40G and 100G. Voice, data and IP services/networks across public and private sector environments. Support systems, including AC/DC power, TSC and BMS systems.

Transmission systems, including PDH, SDH, DWDM and optical technologies.

Structured cabling, including fibre optic cabling, installation and maintenance to technical standards.

IP WAN/LAN networking and VoIP, with hands-on testing experience across 10/100/1000Mbps, 10G, 40G and 100G.

Voice, data and IP services/networks across public and private sector environments.

Support systems, including AC/DC power, TSC and BMS systems.

Experienced in the installation, maintenance and commissioning of Ciena, Infinera, Nokia, Juniper and Cisco equipment, with strong knowledge of networking, optical transmission systems and IP.

Proven customer-facing experience in similar technical environments, with the ability to work under pressure and influence others positively.

Excellent written and verbal communication skills, strong report writing ability, and proficiency in Microsoft Office 365

Full, valid driving licence.

Why Join Us At Indigo, we believe our greatest strength is our people. We're committed to creating an inclusive environment where everyone feels valued, respected and able to do their best work. We welcome applications from candidates of all backgrounds and make employment decisions based on skills, experience and potential. If you need any reasonable adjustments during the recruitment process, we're here to support you.

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