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L2 Desktop Support Engineer UAE
Excis Compliance
Dubai, UAE
Full Time
Mid
Onsite
2 days ago
Windows 10/11Microsoft 365Active DirectoryAzure ADSCCMIntune
Free
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Windows 10/11Microsoft 365Active Directory
About the Role
Excis Compliance is hiring an Onsite IT Support Engineer in Dubai to provide technical support for desktops, laptops, mobile devices, and peripherals, including VIP support.
Key Skills for This Role
Windows 10/11Microsoft 365Active DirectoryAzure ADSCCMIntune
Responsibilities
- Provide onsite technical support for desktops, laptops, mobile devices, printers, and peripherals
- Act as primary point of contact for executive users and provide VIP support
- Troubleshoot and resolve hardware, software, operating system, and application issues
- Perform installation, configuration, imaging, deployment, maintenance, and replacement of desktops and laptops
- Configure BIOS, operating systems, device drivers, Microsoft applications, VPN, encryption, and endpoint security settings
- Handle Install, Move, Add, Change, and Decommission (IMAC) requests
- Perform basic troubleshooting of LAN, WAN, Wi Fi, and network connectivity issues
- Prepare meeting rooms and conference facilities for business meetings and events
- Maintain accurate IT asset inventory records
- Coordinate with internal support teams and third party vendors for incident resolution
- Support employee onboarding and offboarding activities
- Ensure all incidents and service requests are accurately documented
Requirements
- 3–8 years of experience in Desktop Support or End User Computing
- Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, Azure AD, SCCM, Intune, VPN, and endpoint management
- Experience supporting printers, scanners, mobile devices, and peripheral equipment
- Basic knowledge of networking (LAN/WAN/Wi Fi) and server environments
- Experience with ITSM tools such as ServiceNow, Jira, or similar ticketing systems
- Excellent troubleshooting, communication, and customer service skills
- Ability to prioritize multiple support requests in a fast paced environment
- Fluent in English; knowledge of local language is an advantage
- Valid driving license preferred
Full Job Posting
Role Overview
- Excis is a global IT support leader seeking a customer focused Onsite IT Support Engineer in Dubai.
- Fully site based role supporting one of our valued clients, including VIP users.
Key Responsibilities
- Provide onsite technical support for desktops, laptops, mobile devices, printers, and peripherals.
- Act as primary point of contact for executive users and provide VIP support.
- Troubleshoot and resolve hardware, software, operating system, and application issues.
- Support users working remotely or across multiple office locations.
- Perform installation, configuration, imaging, deployment, maintenance, and replacement of desktops and laptops.
- Configure BIOS, operating systems, device drivers, Microsoft applications, VPN, encryption, and endpoint security settings.
- Perform hardware upgrades, software installations, and patch deployments.
- Conduct device refresh and lifecycle replacement activities.
- Handle Install, Move, Add, Change, and Decommission (IMAC) requests.
- Perform data backup and restoration, user profile migration, and workstation configuration.
- Test equipment and applications after implementation.
- Provide basic user orientation following new installations.
Infrastructure Support
- Perform basic troubleshooting of LAN, WAN, Wi Fi, and network connectivity issues.
- Provide Level 1 support for voice and data cabling.
- Assist with file and print server support where required.
- Connect and configure end user devices to network services.
Meeting Room & Audio Visual Support
- Prepare meeting rooms and conference facilities for business meetings and events.
- Provide hands and feet support for audio visual equipment and video conferencing systems.
- Troubleshoot conferencing equipment and coordinate vendor support when necessary.
Asset & Inventory Management
- Maintain accurate IT asset inventory records.
- Coordinate asset allocation, reconciliation, replacement, and disposal.
- Manage loaner laptops and shared devices where applicable.
- Handle hard disk retention and storage according to company policies.
Vendor & Service Coordination
- Coordinate with internal support teams and third party vendors for incident resolution.
- Manage break fix activities and warranty replacements.
- Escort vendors onsite when required.
- Support IT deployment projects and office relocations.
User Account & Workplace Support
- Support employee onboarding and offboarding activities.
- Configure user workstations, applications, and access permissions.
- Assist with secure remote access and portable storage requests.
- Support shared workstation environments and multiple user profiles.
Documentation & Compliance
- Ensure all incidents and service requests are accurately documented.
- Maintain detailed ticket updates and obtain end user confirmation upon resolution.
- Prepare monthly operational reports.
- Follow change management, security, and IT compliance procedures.
Requirements
- 3–8 years of experience in Desktop Support or End User Computing.
- Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, Azure AD, SCCM, Intune, VPN, and endpoint management.
- Experience supporting printers, scanners, mobile devices, and peripheral equipment.
- Basic knowledge of networking (LAN/WAN/Wi Fi) and server environments.
- Experience with ITSM tools such as ServiceNow, Jira, or similar ticketing systems.
- Excellent troubleshooting, communication, and customer service skills.
- Ability to prioritize multiple support requests in a fast paced environment.
- Fluent in English; knowledge of local language is an advantage.
- Valid driving license preferred.
Why Join Us?
- Supportive environment encouraging professional growth, continuous learning, and collaboration.
- Competitive compensation.
- Opportunity to contribute to a global IT leader.
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