naukri
L2 Desktop Support Engineer
EXCIS COMPLIANCE LIMITED
Dubai, UAE
Full Time
Mid
Onsite
Yesterday
Desktop SupportHardware TroubleshootingSoftware InstallationOperating SystemsMicrosoft ApplicationsVPN
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
Desktop SupportHardware TroubleshootingSoftware Installation
About the Role
Excis Compliance is hiring an onsite L2 Desktop Support Engineer in Dubai to provide technical support for desktops, laptops, mobile devices, and peripherals, including VIP support.
Key Skills for This Role
Desktop SupportHardware TroubleshootingSoftware InstallationOperating SystemsMicrosoft ApplicationsVPN
Responsibilities
- Provide onsite technical support for desktops, laptops, mobile devices, printers, and peripherals
- Act as primary point of contact for executive users and VIP support
- Perform installation, configuration, imaging, deployment, maintenance, and replacement of desktops and laptops
- Handle IMAC (Install, Move, Add, Change, Decommission) requests
- Troubleshoot LAN, WAN, Wi Fi, and network connectivity issues
- Prepare meeting rooms and provide AV support for conferences
- Maintain IT asset inventory records and coordinate asset allocation
- Coordinate with vendors for incident resolution and break fix activities
- Support employee onboarding and offboarding activities
- Document incidents and service requests accurately
Requirements
- Experience in desktop support or similar role
- Strong troubleshooting skills for hardware, software, and network issues
- Knowledge of Windows OS, Microsoft applications, and endpoint security
- Excellent communication and customer service skills
- Ability to work onsite in Dubai
Full Job Posting
Company Overview
- Excis is a global IT support leader serving clients in 190+ countries with 6000+ engineers and 200+ enterprise clients.
- This is a fully site based role supporting one of our valued clients, including VIP users.
Key Responsibilities
- Provide onsite technical support for desktops, laptops, mobile devices, printers, and peripherals.
- Act as the primary point of contact for executive users and provide VIP support.
- Troubleshoot and resolve hardware, software, operating system, and application issues.
- Support users working remotely or across multiple office locations.
- Perform installation, configuration, imaging, deployment, maintenance, and replacement of desktops and laptops.
- Configure BIOS, operating systems, device drivers, Microsoft applications, VPN, encryption, and endpoint security settings.
- Perform hardware upgrades, software installations, and patch deployments.
- Conduct device refresh and lifecycle replacement activities.
- Handle Install, Move, Add, Change, and Decommission (IMAC) requests.
- Perform data backup and restoration, user profile migration, and workstation configuration.
- Test equipment and applications after implementation to ensure proper functionality.
- Provide basic user orientation following new installations.
Infrastructure & AV Support
- Perform basic troubleshooting of LAN, WAN, Wi Fi, and network connectivity issues.
- Provide Level 1 support for voice and data cabling.
- Assist with file and print server support where required.
- Connect and configure end user devices to network services.
- Prepare meeting rooms and conference facilities for business meetings and events.
- Provide hands and feet support for audio visual equipment and video conferencing systems.
- Troubleshoot conferencing equipment and coordinate vendor support when necessary.
Asset & Vendor Management
- Maintain accurate IT asset inventory records.
- Coordinate asset allocation, reconciliation, replacement, and disposal.
- Manage loaner laptops and shared devices where applicable.
- Handle hard disk retention and storage according to company policies.
- Coordinate with internal support teams and third party vendors for incident resolution.
- Manage break fix activities and warranty replacements.
- Escort vendors onsite when required.
- Support IT deployment projects and office relocations.
User Account & Documentation
- Support employee onboarding and offboarding activities.
- Configure user workstations, applications, and access permissions.
- Assist with secure remote access and portable storage requests.
- Support shared workstation environments and multiple user profiles.
- Ensure all incidents and service requests are accurately documented.
- Maintain detailed ticket updates and obtain end user confirmation upon resolution.
- Prepare monthly operational reports.
- Follow change management, security, and IT compliance procedures.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career