L2 Application Support Engineer

Application Support Experience

• 5 years + experience working in a prod support environment
• Experience in supporting a Production Supp or Operations group in a high availability / critical environment.
• Strong knowledge in ITIL practices in the area of Incident, Release, Change and Problem management.
• Experience in leading communications across business and technology partners at varying levels across a medium to large scale enterprise.
• Financial Markets Background, preferably in relation to core Payments, operations or technology.
• Experience using Service Now or other similar issue tracking system
• Leadership skills: individual leadership
• Ability to produce clear, concise reporting
• Excellent strategic analysis, problem solving, issue resolution and decision-making skills
• Tact, discretion and subtlety
• Strong time management skills
• Experience working within an on-shore/off-shore support environment
• Ability to build positive relationships in a multi-cultural environment across all levels within IT
• ITRS monitoring tools exposure and experienced in handling ITRS gateways
• ITIL V3 Certification added advantage

Technology Skills

• Bachelor’s/University degree, Master’s degree preferred
• Linux : 5-7 years IT Support experience with Linux/Windows.
• Scripting : 3-5 experience writing Shell and writing SQL queries
• Cloud & Container Technologies: AWS (ECS), containerized application support, microservices architecture, and cloud infrastructure operations experience. Exposure to Kubernetes is an added advantage.
• Experience in CI/CD flow with teamcity, Microservice architecture and cloud infra.
• Database: Oracle, MongdoDB
• Messaging : Supporting MQ , NDM and Kakfa
• Monitoring Tools : ITRS, AppDynamics, GCO, Kibana/Grafana and ELK experience is an advantage
• Deployment Tools : Have worked on enterprise 1 click deployment tools and associatd light speed tools
• Worked on Incident management and tracking tools such as SaaS/ServiceNow
• Experience in Autosys Job Scheduling and setup.
• Good Understanding of network topology, Firewalls and Load balancers.

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