KYC Operations Manager (Fixed Term 12 months)
Role Overview
The KYC Operations Manager manages Know Your Customer operations and leads improvements to verification journeys across Entain's core brands.
This is an in-office, 12-month fixed-term maternity-cover role reporting to the KYC Head of Department.
The role manages one direct report and represents the KYC team in business meetings and projects.
Key Skills for This Role
Full Job Posting
Role overview
The KYC Operations Manager manages Know Your Customer operations and leads improvements to verification journeys across Entain's core brands.
This is an in-office, 12-month fixed-term maternity-cover role reporting to the KYC Head of Department.
The role manages one direct report and represents the KYC team in business meetings and projects.
Responsibilities
- Lead KYC projects from planning through delivery.
- Manage daily KYC operations and resolve complex queries from teams across the business.
- Improve verification journeys, back-office tools, reporting, and onboarding processes.
- Work with Product, Technology, Fraud, Risk, and Payments teams to deliver process and automation changes.
- Use supplier and performance data to improve verification success rates, service quality, and operational efficiency.
Qualifications and experience
- Degree-level qualification or equivalent qualifications and/or experience.
- Experience managing and delivering change.
- At least 3 years of gaming-industry experience focused on KYC, risk, or fraud.
- Managerial experience, including management of daily KYC operations.
- Multi-site operational experience.
- Understanding of online marketing incentives.
- Written and spoken English skills.
- Ability to present management and executive summaries.
Benefits
- Benefits include a regular bonus, pension, 25 days of annual leave plus local public holidays, and extra paid wellbeing and development leave.
- Other benefits include life assurance, income protection, private healthcare, wellbeing support, and a ShareSave scheme.
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