KYC Operations Manager - Assistant Vice President

Role Overview

Responsibilities

• Manage KYC operations in accordance with Citi compliance policies.
• Manage BAU and refresh processes and support migration of further functions globally.
• Manage and develop employees while ensuring team service-level standards are met.
• Liaise with Compliance and senior management in supported business units.
• Oversee new client onboarding and improve the onboarding experience.
• Provide MIS reporting and deliver targets within required timelines.
• Monitor daily account refresh activity for regulatory and documentation compliance.
• Perform quality reviews on new client and refresh cases before finalization.
• Maintain the Book of Work for system releases and infrastructure enhancements.
• Act as a subject matter expert to senior stakeholders and team members.
• Assess risk, comply with laws and regulations, escalate control issues, and supervise team activity.

Skills

• AI literacy covering machine learning, natural language processing, and generative AI.
• AI acumen to identify opportunities for applying AI to business problems and process improvement.
• Awareness of ethical AI considerations, bias, and responsible use.
• Strong process management, organization, prioritization, analytical, and time-management skills.
• Intermediate Microsoft Office skills, including Excel, Word, and PowerPoint.
• MIS, metrics, and efficiency analysis skills.
• Strong written and verbal communication with senior management.

Qualifications

• 5–8 years of experience in KYC.
• People management experience.
• Good command of written and spoken English.
• Good PC skills and ability to learn new software systems.
• Ability to work under pressure, meet deadlines, and operate in a dynamic environment.
• Attention to detail, high accuracy, and commitment to process improvement.
• Flexibility to work according to business timings.
• Bachelor's or university degree, or equivalent experience.
• ACAMS certification is advantageous.

Relevant Skills

Employment