KYC Operations Analyst 1, Citi Commercial Bank (UAE Nationals Only)

Job Overview

Key Responsibilities

• Create KYC records using internal and external sources by agreed deadlines.
• Coordinate with relationship management and compliance teams until final record approval.
• Research company news and information from firm, regulatory, company, Dun & Bradstreet, and other sources.
• Validate KYC records and CIP documents, including formation, ownership, and management information.
• Complete records according to local regulations, global BSU standards, and policies.
• Maintain workflow tools and databases with accurate fields, status, commentary, and work evidence.
• Meet daily review and completion targets within service-level timeframes.
• Highlight discrepancies and escalate negative news or high-risk cases.
• Support projects, remediation, new joiners, and maker-team management when required.

Communication and Reporting

• Provide huddle updates, escalations, and issue communication to management.
• Track daily time logs for case managers and case researchers.
• Monitor operational metrics for management reporting.
• Maintain accurate time tracking in the PTS system.

Knowledge and Experience

• 1–2 years of experience in banking, finance, or law.
• Experience in a control, risk, compliance, AML, or KYC function is advantageous.
• Knowledge of Citi technologies and processes is advantageous.
• Knowledge of European Union regulatory KYC/AML requirements.
• Flexibility to work according to business timings.
• ACAMS certification is advantageous.

Qualifications

• A university degree is preferred in business, finance, mathematics, economics, engineering, optimization, or law.

Skills

• Strong negotiation, written communication, verbal communication, research, and customer service skills.
• Proficiency with Microsoft Word, Excel, Access, and PowerPoint.
• Ability to build professional relationships, multitask, prioritize, and work under pressure.
• Accuracy, attention to detail, organizational ability, flexibility, and teamwork.
• MIS, metrics, and efficiency analysis skills.
• Ability to work in a dynamic environment.

About Citi