KYC/B Onboarding Analyst

We're looking for a detail-oriented KYC/B Onboarding Analyst to join our growing onboarding team. This is not a pure document-review role: you'll split your time between reviewing customer cases and automating the flows themselves, working hands-on with Claude and our internal tooling to redesign how the work gets done.

You'll be on the front lines of customer due diligence, reviewing incoming applications, working through compliance requirements, and helping move clients through the pipeline efficiently across three regions. Priorities shift as the business does (new products, new markets, new regulatory asks), so you'll need to connect the dots across multiple workstreams and adapt fast, without ever compromising the integrity of the process. This role is built for someone who thrives independently, spots inefficiency and fixes it, and takes pride in getting things right.

Location: This role is based out of Bogotá, Colombia, and is a full-time hybrid position where it is required to come into our office in the Parque de la 93 area (2-3 days/week). #LI-HYBRID

Review and process KYC/KYB applications across NAM, EMEA, and LATAM, ensuring documentation meets regional compliance and regulatory requirements

Manage and prioritize your ticket queue in HubSpot, keeping pipeline stages up to date and escalating blockers as needed

Automate the flows themselves: use Claude and our internal tools to build, test, and maintain automations for repetitive review, data-gathering, and reporting steps, with the goal of eliminating manual work rather than just completing it

Bring a process efficiency mindset: identify bottlenecks, propose improvements, and redesign workflows while safeguarding the controls and audit integrity that compliance work demands

Connect the dots across parallel org priorities (product launches, compliance requests, pipeline pushes) and reprioritize your queue as the picture changes

Conduct risk assessments on individuals and businesses, identifying red flags and applying appropriate due diligence levels

Gather and verify supporting documents (corporate docs, IDs, UBO structures, licenses, etc.) from clients and internal stakeholders

Work across multiple internal platforms and tools to track, verify, and complete onboarding cases

Develop deep familiarity with regional compliance requirements and stay current as regulations evolve

Collaborate with Compliance, Legal, and Account Management teams to resolve complex or escalated cases

Maintain accurate records and audit trails in line with internal policies

Fluency in Spanish or Portuguese, given LATAM and EU coverage. English is a requirement.

1 to 2 years of experience in KYC/KYB, compliance, onboarding, or a related field (or a strong academic background in finance, law, or business)

Fintech/Bank/financial institution experience desirable

Familiarity with AML/CFT concepts, corporate structures, or sanctions screening is a plus

Comfort navigating multiple tech platforms simultaneously and learning new tools quickly; genuine excitement to work with AI tools like Claude every day

Strong attention to detail; you catch things others miss and take documentation seriously

Self-motivated and able to manage your own workload without close supervision

Highly adaptable; you handle shifting priorities and ambiguity well, and can switch context across regions, products, and workstreams without losing rigor

Comfort with repetitive, documentation-heavy work, paired with the instinct to systematize and automate it rather than just power through it

Clear written communication skills for client-facing and internal correspondence