Knowledge Writer

The role The Recoveries & Settlements Knowledge Writer will play a crucial role in driving operational excellence to support delivering exceptional service and strong cost outcomes through continuous improvement of motor claims procedures across the Third Party Recoveries & Settlements team.

The role will collaborate with various stakeholders across the Third Party Recoveries & Settlements team, including consultants, leaders and managers along with other stakeholders from across the group as required.

Knowledge Writing & Maintenance: Support the Recoveries & Settlements business functions with composing and maintaining technical workflows (process) and procedures in HIYA. Ensure procedures align with the C&A Design principles and it is presented in an easy to find and user friendly format.

Best Practice: Developing, deploying, and maintaining best practice knowledge in order to sustain or improve the capability and effectiveness of Recoveries & Settlements.

Develop & Implement A Knowledge Review Strategy: Working with key stakeholders and SMEs to complete a regular review of procedures to ensure knowledge is always being refreshed and kept up to date

Stakeholder Engagement, Collaboration, & Communication: Foster effective relationships with key stakeholders to support engagement. It will be essential to gather feedback, address concerns, and ensure smooth implementation of procedures. There will be a need to collaborate and communicate with a broad range of stakeholders, including managers, leaders, consultants, and other relevant departments to ensure alignment and optimal outcomes are delivered for the business.

Change Champion: Support as a Recoveries & Settlements Change Champion/Knowledge expert to identify department, cross functional impacts and implement and embed knowledge changes as required.

Data Analysis & Reporting: Monitor and identify continuous improvement opportunities in the effectiveness and use of HIYA for Recoveries & Settlements, this may include user data and system enhancements