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Knowledge Intelligence Specialist

Meta
Austin, USA
Full-time
Mid · 4+ years experience
Onsite
USD 99000-144000 yearly / year
Discovered 1 weeks ago
AIpredictive analyticscontent management systems
Free

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AIpredictive analyticscontent management systems
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Responsibilities

  • Assess opportunities from stakeholders to ensure alignment with Knowledge Intelligence Program goals and business priorities
  • Lead complex, multi-team initiatives spanning AI integration, system implementations, and organizational change to build and test new knowledge solutions
  • Coordinate and lead project meetings — kick-offs, status updates, and retrospectives — and provide regular updates, escalating issues as needed
  • Monitor and report on program status and progress, raise awareness of roadblocks, and action tactical activities
  • Identify and mitigate project risks, develop contingency plans, and define success metrics for AI-powered knowledge projects using data and business outcomes
  • Create and implement AI-driven systems for knowledge discovery and recommendation, uncovering key insights across HR domains
  • Inform how we build smart content systems to automate content creation, tagging, and optimization
  • Conduct strategic knowledge assessments using predictive analytics to identify information gaps and anticipate organizational needs
  • Collaborate with cross-functional partners to build AI-powered content personalization, dynamic knowledge delivery, and new knowledge experiences
  • Participate in testing AI solutions for HR knowledge and employee self-service
  • Influence forward-looking knowledge management by applying trend analysis, emerging technologies, and innovation to align our strategy with long-term organizational goals
  • Support change management for AI adoption and tooling initiatives across HR teams
  • Participate in workshops, meetings, and trainings to promote, maintain, and improve knowledge management across the organization

Minimum Qualifications

  • Currently has, or is in the process of obtaining a Bachelor's degree in a directly related field, or equivalent practical experience. Degree must be completed prior to joining Meta
  • 4+ years of experience in strategic program management, HR technology, knowledge management, or organizational development
  • Proven track record of successfully managing content and/or knowledge management projects from concept to launch
  • Demonstrated experience with AI-powered content management systems or intelligent automation platforms
  • Hands-on experience applying AI to knowledge retrieval and employee self-service
  • Experience defining success metrics and evaluating ROI for AI-powered initiatives using data-driven approaches
  • Experience in scenario planning, trend analysis, and future-focused program design
  • Experience communicating complex AI concepts in writing and presentations to both technical and non-technical stakeholders with the ability to translate complex AI concepts for diverse audiences and drive organizational change
  • Experience collaborating with diverse teams in fast-paced, ambiguous environments while executing independently as priorities evolve

Preferred Qualifications

  • Certification in knowledge management
  • Knowledge of responsible AI implementation in HR contexts
  • Experience with content management systems, taxonomy design, or information architecture
  • Background in change management frameworks or certifications
  • Experience with data visualization or reporting tools to communicate knowledge health metrics and program outcomes to leadership
  • Experience working with international partners across different time zones and cultures
  • Experience in a Big Tech environment
  • Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
  • Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
  • Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies

Compensation

  • $99,000/year - $144,000/year; Country: US; Bonus eligible; Equity eligible

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