Key Holder

Ready to hop into something extraordinary? We're Psycho Bunny, the rebellious refined clothing brand turning heads with our premium quality, vibrant style, and unmistakable logo. With over 200 points of sale worldwide (and counting!), we're on a mission to redefine bold standards in retail.

The Opportunity

Reporting to the Store Manager, the Key Holder strategically manages and promotes sales culture within a Retail environment to achieve or exceed sales, KPIs, and profitability goals through short- and long-term planning and expense control. They guarantee consistently high customer experience within the Store per Psycho Bunny’s core values and service standards.

Build a delighted and loyal customer base through engagement, conversion, and capturing customers' phone numbers and e-mail addresses.

Responsible for assisting with the recruitment, training, development, and succession of high-performing, results-driven Team Members.

Responsible for understanding and maintaining own level of Product Knowledge and directly responsible for Store(s) Team Member’s level of Product Knowledge and the ability to communicate it to customers.

Accountable for payroll control and service-driven scheduling to maintain a highly profitable location while maintaining the highest service levels to customers.

Analyze customer profiles, buying trends, and competitive information to impact and drive business.

Manage and monitor Loss Prevention.

Manage and achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory.

Directly responsible for the execution and processing of merchandise, both incoming and outgoing (Transfers).

Manage and communicate merchandise opportunities to the store manager.

Ensure execution and maintenance of all Visual Directives and guarantee the visual presentation of the Store always meets or exceeds Psycho Bunny’s standards.