Key Accounts Representative

The Key Account Representative will be responsible for supporting the management of key customer accounts and playing a role in developing and maintaining favorable relationships with customers.

The Key Account Representative must have the ability to self-motivate and manage multiple priorities at once.

Must be able to work closely with all levels within the organization and all disciplines from Engineering to Sales to Production.

Work closely with internal departments to drive customer satisfaction and manage details associated with exceptional customer service.

Handle external and internal customer contact (verbal and written) in a responsive, professional and courteous manner.

Respond to customer communication within 24 hours (preferably less).

Demonstrate general product knowledge (including options and application).

Efficiently and accurately utilize JDE and other business systems to determine customer pricing and delivery.

Demonstrate overall understanding of Enovation processes to answer customer questions in a knowledgeable manner.

Maintain customer forecasting and orders to identify areas of concern or change that need to be addressed.

Enter and manage customer orders as assigned and act as main POC for order related questions and concerns.

• Pre-sales responsibilities could include: assistance with product application and selection; determination of price and delivery for specific items; preparation of quotations; assistance with general customer questions prior to receipt of order; adding important customer communication to CRM system; customer forecasting; coordination of on-site audits and customer visits; work with internal teams to ensure SOP readiness.
• Customer orders: Maintain communication with inside sales (or as the acting inside sales representative) on customer ship dates; resolution of ship dates versus customer request dates where possible; maintain pricing and work with Accounting to handle invoice discrepancies and issues.
• After-sale responsibilities (non-technical) could include: Serve as main point of contact for the customer. Handle customer complaints and drive the escalation and resolution of issues within the organization. Continuously identify opportunities for growth within the customer.