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Key Account Sales Specialist
Kintetsu World Express
Dubai, UAE
Full Time
Mid
Onsite
3 weeks ago
Key Account ManagementCommercial PricingFreight ForwardingSupply Chain ManagementCustomer ServiceNegotiation
Free
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Key Account ManagementCommercial PricingFreight Forwarding
About the Role
Kintetsu World Express seeks a Key Accounts Specialist to manage commercial pricing, customer service, and business development for key accounts in freight forwarding. Requires 5+ years of freight forwarding experience and strong understanding of supply chain processes.
Key Skills for This Role
Key Account ManagementCommercial PricingFreight ForwardingSupply Chain ManagementCustomer ServiceNegotiation
Responsibilities
- Manage commercial pricing activities and customer service support for assigned Key Account clients
- Identify and develop new business opportunities within existing Key Accounts
- Review customer requirements and ensure scope and service expectations are reflected in proposals
- Coordinate inbound and outbound shipments with warehouse teams
- Arrange inspections with conformity assessment bodies and manage shipment certification requirements
- Source, negotiate, and coordinate with subcontractors to obtain competitive rates
- Support UAE tender management activities and bid submissions
- Act as key focal point for gateway arrangements and customer specific logistics requirements
- Prepare reports, quotations, and bid packages in accordance with company SOPs
- Analyze trade lanes, market trends, customer segments, and business opportunities
- Ensure high levels of customer satisfaction across operations, pricing, and customer service
- Ensure accurate and timely invoicing including supporting documentation
Requirements
- Bachelor's Degree in Freight, Logistics, Business Administration, Supply Chain Management, or related field preferred
- Minimum 5 years of experience within the Freight Forwarding industry
- Proven experience in Key Account Management, Pricing, Operations, or Customer Service roles
- Strong understanding of international freight forwarding, supply chain processes, and logistics operations
- Excellent communication and email correspondence skills
- Strong initiative and ability to work independently
- Effective planning, organization, and time management skills
- Critical thinking and problem solving abilities
- Strong computer proficiency and multitasking capabilities
- Arabic language proficiency is highly desirable
Full Job Posting
Position Overview
- Location: Dubai, UAE. Industry: Freight Forwarding & Logistics.
- Seeking an experienced freight forwarding professional for Key Accounts Specialist role.
Key Responsibilities
- Manage commercial pricing activities and customer service support for assigned Key Account clients.
- Identify and develop new business opportunities within existing Key Accounts.
- Review customer requirements and ensure all scope and service expectations are accurately reflected in proposals.
- Coordinate inbound and outbound shipments with warehouse teams to ensure uninterrupted supply chain operations.
- Arrange inspections with conformity assessment bodies and manage shipment certification requirements, including ECTN and BSC certificates for Africa bound cargo.
- Source, negotiate, and coordinate with subcontractors to obtain competitive rates and service solutions.
- Support UAE tender management activities and bid submissions.
- Act as the key focal point for gateway arrangements and customer specific logistics requirements.
- Prepare reports, quotations, and bid packages in accordance with company SOPs.
- Participate in internal and external meetings as required.
- Analyze trade lanes, market trends, customer segments, and business opportunities, and provide insights to management.
- Ensure high levels of customer satisfaction across operations, pricing, and customer service functions.
Qualifications & Experience
- Bachelor's Degree in Freight, Logistics, Business Administration, Supply Chain Management, or a related field preferred.
- Minimum 5 years of experience within the Freight Forwarding industry.
- Proven experience in Key Account Management, Pricing, Operations, or Customer Service roles.
- Strong understanding of international freight forwarding, supply chain processes, and logistics operations.
Desired Competencies
- High level of integrity, honesty, and reliability.
- Strong customer centric mindset and passion for service excellence.
- Excellent communication and email correspondence skills.
- Strong initiative and ability to work independently.
- Effective planning, organization, and time management skills.
- Critical thinking and problem solving abilities.
- Strong computer proficiency and multitasking capabilities.
- Ability to work effectively under pressure and meet deadlines.
Preferred Skills
- Arabic language proficiency is highly desirable.
- Professional and friendly demeanor.
- Strong attendance and timekeeping record.
- Ability to work with minimal supervision.
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