Key Account Manager

Role overview

Responsibilities

• Manage approximately 300 high-value accounts across retention, gross payment volume growth, and plan or add-on expansion.
• Build consultative relationships and act as a strategic partner to key clients.
• Conduct business reviews and strategic planning sessions with customers.
• Identify upsell and cross-sell opportunities and increase customer lifetime value.
• Collaborate with product, risk, and support teams to improve customer experience.
• Provide customer-informed feedback to the product team.
• Develop department processes and best practices, and mentor and coach team members.

Requirements

• Demonstrated success in account management, customer success, or sales in a B2B software environment.
• A record of exceeding 100% of revenue or retention targets for the last six or more months.
• Excellent communication, presentation, and negotiation skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and collaboratively.
• A client-focused consultative mindset.
• Proficiency with the Challenger sales methodology.
• Familiarity with Jobber's products and services.

Preferred qualifications

• Fintech experience is preferred.
• Experience working with or in the home services industry is nice to have.

Compensation

• The compensation structure includes a CAD 60,000 base salary and CAD 40,000 commission for CAD 100,000 on-target earnings.
• Commission is uncapped and paid monthly, with potential earnings beyond the stated on-target earnings.

Benefits and development

• The total compensation package includes equity rewards, health and wellness stipends, retirement savings matching, and extended health coverage.
• Employees have access to talent development, coaching, learning, and leadership programs.
• The role offers opportunities to deepen expertise, explore new roles, or move into leadership.

About Jobber