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Key Account Manager- Unilever Food Solutions

Unilever
Jeddah, KSA
Full-time
Mid-Senior
Onsite
Discovered Today
Key account managementFood service and HORECACustomer relationship managementSales target managementStrategic account planningCustomer development
Free

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Key account managementFood service and HORECACustomer relationship management
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About Unilever Food Solutions

Unilever Food Solutions is a global food service business unit serving chefs and food service operators.

The business operates in more than 76 countries and focuses on a B2B model for food service customers.

UFS aims to provide culinary and customer solutions while growing its global food service business.

Job Purpose

The role manages key accounts in the food service industry and supports customer growth through commercial and culinary solutions.

Main Responsibilities

  • Conduct daily face-to-face visits with active and prospective key accounts.
  • Own sales targets and KPIs covering turnover, customer base, forecasts, win-and-retain funnel, and annual business plans.
  • Grow customer reach, penetration, and SKUs per customer.
  • Manage relationships with restaurants, QSR and FSR chains, central production units, and catering customers.
  • Provide culinary solutions based on customer business needs.
  • Conduct demonstrations of UFS products using relevant applications.
  • Use data analysis and Salesforce or similar CRM tools to plan activities systematically.
  • Create limited-time offers and innovations with key customers alongside marketing and culinary teams.

Experience and Qualifications

  • At least 4 years of key account management experience in food service or HORECA in Saudi Arabia.
  • Strong experience managing high-value client relationships.
  • Understanding of the Saudi food service market, including trends, challenges, and opportunities.
  • Ability to develop and execute strategic annual plans for revenue growth.
  • Excellent communication, negotiation, and presentation skills.
  • Ability to maintain relationships with chefs, procurement, operations, and other stakeholders.

Skills

  • Business acumen, customer development, key account management, communication, presentation, negotiation, selling, and basic culinary skills are required.

Leadership Expectations

The role requires a results-focused, resilient, collaborative, and improvement-oriented approach.

The employee is expected to use evidence and data to identify issues and opportunities and deliver high standards of work.

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