Key account manager

A commercial, customer-facing role to manage, monitor and support Sagemcom's, and our client goals in the delivery of Smart Meters and Application software for existing and future accounts. You will join Sagemcom's local Smart Metering team in Melbourne, working closely with the local team, customers across Australia and NZ, and international company resources. Sagemcom is growing rapidly in Australia, a strategic region for Sagemcom.

Serve as primary commercial contact to develop multi‑threaded relationships (operations, engineering, procurement, finance) and create joint account plans with pipeline, risks, and mitigations.

Lead end‑to‑end contract governance: SoW/PO tracking, variations/CRs, pricing indexes, milestone acceptance, warranty, and service credits. Ensure all deliverables, dependencies, and obligations are captured and reported through the contract calendar and risk register.

Run regular operational forums and monthly steering committees with KPI/SLA and reporting packs (platform availability, data delivery, ticketing, incidents, release readiness). Work with the Sagemcom team to be familiar with metering supply, delivery readiness, and logistics with factory/partners; manage acceptance and traceability.

Report on performance for, collection success, publication to MDM/MDMS, and SLA thresholds; publish monthly scorecards and improvement actions. Drive incident and problem management (root‑cause, corrective actions, post‑incident reviews) with trend analysis across the end‑to‑end AMI chain and trouble ticketing systems. Monitor and report LJF / ICN requirements for the Victorian Government.