Key Account Manager
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Key skills for this role
Role Overview
The Key Account Manager drives strategic growth for assigned B2B accounts through sustainable revenue growth, margin expansion, and long-term customer retention.
The role is the commercial owner of assigned accounts and develops account strategies, executive relationships, and share-of-wallet opportunities.
Key Skills for This Role
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Job Summary
The Key Account Manager drives strategic growth for assigned B2B accounts through sustainable revenue growth, margin expansion, and long-term customer retention.
The role is the commercial owner of assigned accounts and develops account strategies, executive relationships, and share-of-wallet opportunities.
Principal Responsibilities
- Manage high-value strategic B2B customers with full commercial accountability.
- Develop and execute strategic account plans aligned with customer objectives and company growth targets.
- Build relationships with decision-makers and executive stakeholders.
- Serve as the primary commercial contact for assigned customers.
- Drive revenue through cross-selling, upselling, and new business development.
- Expand product penetration and identify new account opportunities.
- Manage account profitability, contribution margins, pricing strategy, and product mix.
- Ensure pricing discipline and compliance with commercial policies.
- Lead contract negotiations, renewals, and long-term agreements.
- Conduct business reviews to track performance and identify growth opportunities.
- Monitor receivables, collections, credit exposure, DSO, and account financial performance.
- Coordinate with supply chain, technical teams, finance, and marketing to support customer outcomes.
Job Knowledge
- Strong understanding of commercial principles, pricing strategies, financial metrics, and customer relationship management within a B2B environment.
Academic Qualification
- Bachelor's degree in mechanical engineering, industrial engineering, or a related discipline.
Related Work Experience
- 5 to 10 years of experience in key account management or B2B sales.
- Experience in lubricants, oil and gas, or industrial sectors is preferred.
Language Skills
- Fluency in Arabic and English, both written and spoken.
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