Key Account Manager

Responsibilities

• Develop and maintain strong, trust-based, long-term relationships with key customers at all levels including senior management of Yokogawa and that of the major customers
• Work with customer data to identify trends and opportunities that can benefit both the company and our customers. Create and implement account plans to maximize revenue, and leverage upselling, and cross-selling opportunities
• Handle customer complaints, and resolve them by executing appropriate solution
• Track, analyse, and report key account metrics, progress, and goals to the stakeholders
• Lead contract negotiations and ensure profitable terms for both parties
• Act as the key point of contact for all matters relating to assigned customers, bridging communication between customer needs and internal teams.
• Required skills and qualifications
• Bachelor’s degree in engineering (Electronics & Communication / Instrumentation), business administration, marketing, sales or related field
• Demonstrable experience working as a key account manager or in a similar job profile with minimum five years of experience in that role
• Adequate Working knowledge of MS Office
• Outstanding negotiation and leadership skills, with the ability to handle multiple customers without compromising on the quality or integrity of the solutions/ services provided
• Strong Analytical skills and ability to develop suitable marketing strategies for each major customer
• Strong ability to analyse data, identify trends, and use analytics to identify opportunities and challenges and drive decisions
• Strategic thinking with the ability to identify growth opportunities
• Excellent communication (Written and Oral), negotiation, and interpersonal skills. Excellent language command in English and Hindi.
• Preferred skills and qualifications
• Knowledge on Control systems/Safety Systems/ Field Instruments (Preferably on Yokogawa solutions)
• Prior experience in handling major accounts
• Knowledge of customer segmentation and customer acquisition strategies
• Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.
• Are you being referred to one of our roles? If so, ask your connection at Yokogawa about our Employee Referral process!