Key Account Manager

10+ years in customer-facing, revenue-owning SaaS roles, with a track record of managing high-value enterprise accounts with full autonomy and delivering results on retention and expansion without escalation to management.

Demonstrated ability to build and maintain C-suite relationships, lead strategic contract negotiations, and orchestrate multi-stakeholder executive business reviews as a strategic tool — not just a reporting exercise.

Expert-level financial fluency — you deeply understand what matters to CFOs, controllers, and finance teams, and can advise them using compelling business arguments beyond just the BILL platform.

Strong product command — you understand integrations, roadmap context, and competitive positioning well enough to advise at an executive level and translate capabilities into business outcome language that resonates with C-suite stakeholders.

Proven ability to anticipate and get ahead of churn — from competitive signals, stakeholder shifts, and spend patterns — and to independently execute retention before issues escalate to formal problems.

Experience mentoring early-career CSMs and a reputation as a team-wide execution standard-setter and resource.

Proficiency with Salesforce and Gainsight, with exceptional organizational skills managing high-volume, high-complexity account documentation and cross-functional workflows.

This role is eligible to participate in BILL’s sales incentive and equity plans. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.

The On Target Earnings (OTE) range noted below are remote based roles in the specific geographic zone

What’s in it for you?

Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well.

Here is a preview of some of the amazing benefits here at BILL:

100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)

HSA & FSA accounts

Life Insurance, Long & Short-term disability coverage

Employee Assistance Program (EAP)

11+ Observed holidays and wellness days and flexible time off

Employee Stock Purchase Program with employee discounts

Wellness & Fitness initiatives

Employee recognition and referral programs

And much more

Don’t believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages.

BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture.

We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interviewaccommodations@hq.bill.com. To ensure a fair evaluation, our Candidate Integrity Policy prohibits the use of unapproved external assistance, including generative AI, during live interviews or assessments. Doing so will result in a review and potential disqualification.

Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.