Keepsake & Preparation Coordinator

Key Responsibilities

• Provide compassionate and professional customer service, including handling phone enquiries
• Prepare pets for viewings and cremations with care and respect
• Create personalised keepsakes such as clay, ink and digital paw prints, fur clippings, and memorial items
• Place ashes into urns, wooden boxes and jewellery, ensuring accuracy and quality
• Coordinate engraving and quality control of keepsake products
• Maintain accurate records and data entry using internal systems
• Assist with stock control, warehouse duties and deliveries
• Uphold high standards of hygiene, safety, and WH&S compliance
• Support a positive team culture and assist with onboarding new team members

About You