KAISJP00253969 Associate Workstation

Install, configure, maintain, and troubleshoot desktop and laptop computers.

Support Windows 10 and Windows 11 operating systems.

Support Microsoft applications including: Microsoft 365 / Office 365 Outlook Teams Word Excel PowerPoint Access

Microsoft 365 / Office 365

Outlook

Teams

Word

Excel

PowerPoint

Access

Troubleshoot common workstation issues including: Blue Screen of Death (BSOD) Hardware failures Peripheral connectivity Application/software problems Basic network connectivity User profile issues Email-related issues

Blue Screen of Death (BSOD)

Hardware failures

Peripheral connectivity

Application/software problems

Basic network connectivity

User profile issues

Email-related issues

Perform basic hardware troubleshooting and repair.

Troubleshoot printers, peripherals, and other workstation-connected equipment.

Perform data transfers and basic data recovery when required.

Escalate more complex technical issues appropriately.

Receive and inventory incoming computing assets.

Stage computers for imaging/build activities.

Prepare desktop and laptop computers for deployment.

Scan existing workstations to identify applications, settings, and configurations prior to replacement.

Interview users before deployments to identify: Required applications User-specific configurations Data-transfer requirements Special workstation considerations

Required applications

User-specific configurations

Data-transfer requirements

Special workstation considerations

Execute workstation deployments according to established deployment plans.

Replace existing equipment and verify successful installation.

Transfer user profiles, files, and settings as appropriate.

Validate workstation functionality following deployment.

Prepare retired equipment for disposition.

Candidates should possess foundational knowledge of:

Active Directory

DHCP

DNS

Group Policy

TCP/IP concepts

ipconfig and basic network commands

Network connectivity troubleshooting

User accounts and profiles

Windows operating systems

The position does not appear to require advanced network engineering expertise; however, candidates should be able to independently diagnose and resolve basic workstation connectivity problems .

Manage incoming and outgoing IT assets.

Move equipment within and between facilities.

Maintain accurate asset records.

Update asset management systems to reflect: Deployments Replacements Transfers Equipment moves Dispositions

Deployments

Replacements

Transfers

Equipment moves

Dispositions

Maintain appropriate control of equipment throughout the deployment lifecycle.

Provide daily activity and deployment reporting.

Communicate directly with employees during workstation discovery, deployment, and troubleshooting.

Explain technical information clearly to non-technical users.

Maintain a professional and customer-service-oriented approach.

Follow written and verbal technical instructions.

Work independently while knowing when an issue should be escalated.

Coordinate with other technicians and IT representatives.

Assist teammates with deployments and technical issues when needed.

Hands-on knowledge of:

Windows 10/11

PC desktops

Laptops

Tablets

PC hardware

Hardware troubleshooting

Software installation

Microsoft Office / Microsoft 365

Peripheral troubleshooting

Candidates should understand:

PC imaging/build processes

Hardware deployment

Workstation refreshes

User-profile migration

Data transfer

Application discovery

Asset inventory

Asset tracking

Equipment disposition

Foundational knowledge of:

TCP/IP

ipconfig

Basic network troubleshooting

Windows user profiles

Enterprise desktop environments

Local driving may be required when performing workstation refreshes or supporting remote facilities.

Technicians may transport approximately 2–3 computer systems in a personal vehicle.

Approximate maximum equipment value transported at one time is $3,000 .

Equipment transportation could occur daily , depending on deployment activity.

Typical travel distance between locations averages approximately 20 miles .

Larger quantities of equipment should follow appropriate organizational/SOX controls rather than being transported routinely by an individual technician.

Some locations may also have access to Kaiser Permanente fleet vehicles. Technicians would need to complete the applicable training/certification requirements before operating a KP vehicle.

The strongest candidate is likely a junior Desktop Support Technician, PC Technician, IT Support Technician, Deployment Technician, Field Services Technician, or Workstation Technician who already has hands-on experience working with Windows computers.

For resume review, I would favor candidates who have physically imaged, configured, deployed, replaced, and troubleshot PCs rather than candidates whose experience is primarily phone-based help desk support.

Someone coming from a large-scale Windows 10/11 refresh, hardware deployment, desktop migration, or field-services project could be particularly strong because this role involves significant workstation deployment and asset activity.

An advanced systems administrator or network engineer would likely be overqualified unless they are specifically interested in a hands-on workstation support position.