naukri
Junior Ticketing Manager
Platinumlist.ae
Riyadh, KSA
Junior
1 months ago
Ticketing system managementCustomer serviceProblem solvingEvent coordinationCommunicationTime management
Free
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Ticketing system managementCustomer serviceProblem solving
About the Role
Platinumlist.ae seeks a Junior Ticketing Manager in Riyadh to support event ticketing operations. The role involves coordinating ticketing system setup, managing client relationships, creating event pages, and ensuring a great customer experience.
Key Skills for This Role
Ticketing system managementCustomer serviceProblem solvingEvent coordinationCommunicationTime management
Responsibilities
- Achieve established goals as set by the Operation Manager
- Support the team and Event Organizers using the Platinumlist ticketing solution
- Coordinate all aspects of ticketing system setup for assigned events from start to finish
- Discuss client needs with the team, upload events online, and help clients use the system
- Create a great customer experience by setting up clean and good looking event pages
- Create and periodically check events for errors and keep them updated
- Solve problems on the go in a small amount of time
- Deal with different customers and clients requests and complaints
- Create a Ticket Sales Plan and provide weekly updates to Operation Manager
- Coordinate with teammates including marketing and support to expand attendance
- Research, prospect and establish leads for relationships through industry networking
- Ensure effective and efficient coverage of all inquiries including telephone, online and direct sales
Requirements
- Good management skills
- Ability to work in a high stress environment
- Ability to learn software functionality quickly
- Ability to manage multiple customer inquiries and requests within deadlines
Full Job Posting
Role Overview
- Achieve established goals as set by the Operation Manager.
- Support the team and the Event Organizers that use the Platinumlist ticketing solution.
- Will be assigned multiple events and responsible for coordinating all aspects of the ticketing system setup from start to finish.
Key Responsibilities
- Discussing clients needs with the team, uploading the event online, and helping the team and the client use the ticketing system.
- Handle all the requirements related to event setup requested by the team and clients.
- Create a great customer experience for people buying the tickets by setting up a clean and good looking event page.
- Create and periodically check the events built to ensure no errors and keep them updated.
- Solve problems on the go in a small amount of time.
- Deal with different customers and clients requests and complaints.
- Create a Ticket Sales Plan and provide weekly updates on progress against the plan to Operation Manager.
- Coordinate with teammates, including marketing and support, to expand attendance at all events.
- Research, prospect and establish leads for relationships through industry networking.
- Ensure effective and efficient coverage of all inquiries, including telephone, online and direct sales.
Skills & Qualifications
- Good management skills and always being within reach of the team and client virtually.
- Ability to work in a high stress environment.
- Ability to learn software functionality quickly.
- Resolves customer or software related issues promptly and efficiently.
- Ability to manage multiple customer inquiries and requests within set deadlines.
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