Junior Program Director Office Operations & Customer Service

Assist with preparing programs for upcoming seasons, camps, clinics, and events

Help monitor registration numbers, staffing needs, coach needs, and program capacity

Maintain organized office supplies, equipment, uniforms, and program materials

Assist the Program Director and Director of Operations with administrative projects and daily priorities

Complete assigned tasks accurately and within established deadlines

Become proficient in i9 Sports systems and technology platforms

Quickly learn new software, websites, apps, and internal processes

Use Microsoft Office, Excel, Google Workspace, email platforms, registration systems, and other business technology

Troubleshoot basic technology or customer account issues

Assist with building and preparing programs within company systems

Help create rosters, schedules, communications, reports, and operational documents

Maintain accurate customer and program information across multiple systems

Work on-site at assigned fields and gyms each Saturday

Assist with setup and breakdown of equipment and program materials

Welcome and interact professionally with parents, children, coaches, and staff

Help ensure game-day operations remain organized, safe, positive, and on schedule

Assist with customer questions and concerns on-site

Support staff and volunteer coaches as needed

Help maintain i9 Sports brand standards at all locations

Assist with resolving operational issues as they arise

Promote a fun, positive, and welcoming environment for children and families

Excellent written communication skills with strong spelling, grammar, and professional email etiquette

Strong and accurate typing skills with the ability to respond to emails efficiently

Previous customer service experience strongly preferred

Comfortable answering phones and communicating professionally with customers

Strong technology skills and the ability to quickly learn new systems

Working knowledge of Microsoft Office, particularly Excel , and/or Google Workspace

Excellent organization and time-management skills

Ability to manage multiple tasks, emails, phone calls, and priorities throughout the day

Strong attention to detail and accuracy

Positive, professional, and customer-focused attitude

Strong interpersonal skills and ability to interact effectively with both adults and children

Ability to work independently while also being a strong team player

Ability to follow established processes and procedures

Comfortable asking questions when clarification is needed

Able to receive coaching, direction, and constructive feedback positively

Willingness to learn and continuously improve

Positive, "can-do" attitude and willingness to help wherever needed

Dependable, punctual, and able to consistently meet deadlines

Ability to remain professional in a fast-paced environment

Strong problem-solving skills

Interest in youth sports, recreation, operations, or program management is a plus

Must be able to pass a National Criminal Background Check

Sit at a desk and work on a computer for extended periods of time

Regularly use a computer, keyboard, mouse, and telephone

Stand and walk for extended periods during game-day operations

Bend, kneel, reach, and move equipment as needed

Lift and carry up to 50 pounds

Work indoors and outdoors depending on the assigned program location

Work in varying weather conditions during outdoor programs

Perform setup and breakdown responsibilities at fields and gyms

With over 3.5 million registrations in communities across the country, i9 Sports is the nation's largest multi-sport provider focused solely on high-quality, community-based youth sports programs. We offer youth sports leagues, camps and clinics for kids ages 3 and up in today's most popular sports such as: flag football, soccer, basketball, baseball, volleyball, and lacrosse. To achieve our mission of helping kids succeed in life through sports, i9 Sports provides a youth sports experience unlike any other, teaching the importance of good sportsmanship on the field and in life. We are committed to providing age-appropriate instruction, making sports fun for kids, and convenient for today's busy families. To us, it's The Way Youth Sports Should Be.

Each franchised location is independently owned and operated and is solely and exclusively responsible for determining local hiring decisions, compensation, benefits, and other terms of employment.