Junior Network Security Engineer

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The Junior Network Security Engineer role involves management of devices, monitoring of services, customer support and working with internal and external stakeholders. You will be responsible for the management of our customer gateway, including changes management, incident resolution, following security protocols, and maintaining the gateways availability for our customers.

This role requires working 12-hour day and night shifts on a twenty-four-seven roster. The roster is similar to a five days on, five days off schedule (e.g., 2 days followed by 3 nights then 5 day break).

This is an exciting opportunity for entry level IT engineers, or those experienced network engineers who want the larger range of experience working in a gateway environment.

Managing network changes, including the preparation and implementation of changes on gateway devices.

Configuring network devices such as routers, firewalls, proxies, DNS servers, and load balancers.

Resolving incidents by troubleshooting and diagnosing unintended network traffic issues with customers.

Monitoring health alerts generated by network systems and action them accordingly.

Executing Service Desk functions, consisting of allocating and prioritizing tickets based on SLA.

Communicating with internal and external stakeholders, responding to requests via email or phone calls.