Junior IT Specialist
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About the Role
Junior IT Specialist Job Title: Junior IT Specialist Reports To: IT Manager / Senior Systems Administrator Employment Type: Full-time, Part-time Position Summary We are seeking a motivated and detail-oriented Junior IT Specialist to join our IT team.
Key Skills for This Role
Full Job Posting
Job Title:** Junior IT Specialist
**Reports To:** IT Manager / Senior Systems Administrator
Position Summary
We are seeking a motivated and detail-oriented **Junior IT Specialist** to join our IT team.
In this entry-level role, you will provide first and second-level technical support, assist with system maintenance, and help ensure the security and efficiency of our IT infrastructure.
This is an excellent opportunity for a recent graduate or someone with 1-2 years of experience to grow their skills in a supportive environment.
Key ResponsibilitiesEnd-User Support (40%)
- Serve as the first point of contact for internal employee technical issues (help desk tickets, calls, walk-ups).
- Troubleshoot hardware and software problems for Windows, macOS, and Linux workstations.
- Set up, configure, and deploy new laptops, desktops, and mobile devices.
- Assist with printer, scanner, and peripheral device troubleshooting.
System & Network Administration (30%)
- Monitor system performance and server alerts (e.g., active directory, email, backups).
- Perform routine patch management and software updates.
- Assist in managing user accounts, permissions, and group policies in Active Directory / Azure AD.
- Troubleshoot basic network connectivity issues (Wi-Fi, VPN, LAN, DNS, DHCP).
Security & Compliance (15%)
- Assist with antivirus/anti-malware deployments and scans.
- Support data backup and recovery procedures.
- Help enforce IT security policies (password resets, MFA enrollment, access reviews).
Asset & Documentation Management (15%)
- Maintain accurate hardware and software inventory.
- Create and update IT knowledge base articles and user guides.
- Document common troubleshooting steps and recurring issues.
Required Qualificationseducation & Experience
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- 0-2 years of experience in desktop support, help desk, or IT internship.
Technical Skills
- Working knowledge of Windows 10/11 and macOS.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
- Familiarity with Active Directory (user/group management).
- Experience with Microsoft 365 administration (Exchange, Teams, SharePoint) is a plus.
- Exposure to ticketing systems (e.g., Jira, ServiceNow, Zendesk).
Soft Skills
- Strong problem-solving and analytical abilities.
- Excellent verbal and written communication skills (able to explain technical issues to non-technical users).
- Customer-service oriented with patience and empathy.
- Ability to prioritize tasks and manage time effectively.
Preferred (Nice-To-Have) Qualifications
- CompTIA A+, Network+, or Microsoft 365 Certified: Fundamentals.
- Experience with basic scripting (PowerShell, Bash, or Python).
- Knowledge of cloud platforms (AWS, Azure, or Google Cloud).
- Experience with VoIP systems or basic database queries (SQL).
- الراتب المدفوع: QAR٥٨٬٠٠٠٫٠٠ لكل عام
- موقع العمل: بشكل شخصي
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