Junior IT Operations & Support Associate
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Key skills for this role
Role Overview
Provide day-to-day IT operations and support while reducing the IT Manager’s administrative workload.
Maintain an organized, consistent, and resilient IT function and develop sufficient system and business knowledge to provide IT Manager cover.
Key Skills for This Role
Full Job Posting
Company Overview
WIS Group is a Dubai-based InsurTech company specializing in embedded insurance distribution and technology solutions.
The company partners with insurers and businesses across different markets and emphasizes trust, teamwork, innovation, speed, and collaboration.
Purpose of the Role
Provide day-to-day IT operations and support while reducing the IT Manager’s administrative workload.
Maintain an organized, consistent, and resilient IT function and develop sufficient system and business knowledge to provide IT Manager cover.
Core Responsibilities
- Maintain IT documentation, policies, records, registers, trackers, logs, and version control.
- Review, clarify, test, track, and coordinate IT tickets through investigation and release.
- Respond to routine IT and system queries and support agencies during system changes and integrations.
- Maintain asset, user, and access records and support joiner, mover, and leaver processes.
- Coordinate laptop, software, Microsoft 365, access, supplier, license, subscription, renewal, and incident activities.
- Provide routine IT Manager cover and coordinate with Socrates and WIS teams.
Future Development
- Support agency API onboarding, integration documentation, project and release coordination, requirements, and change requests.
- Take ownership of smaller IT projects as experience grows.
Required Skills and Experience
- 1–3 years of experience in IT support, software testing, operations, project administration, or a similar field.
- Strong organization, attention to detail, communication, task management, and follow-up skills.
- Comfort testing systems, documenting results, learning technical systems and insurance processes, working independently, and escalating appropriately.
Desirable Experience
- Experience with Jira, Confluence, Microsoft 365, Postman, insurance or financial services, or software environments is desirable.
What We Offer
- One work-from-home day per week and flexible working hours.
- Annual leave and public holidays in accordance with UAE Labour Law.
- Friendly, collaborative, learning, and career development opportunities.
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