Junior Guest Experience Specialist
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Birchfort, a real estate and vacation rental management company, is seeking a Junior Guest Experience Specialist to manage guest communications and ensure exceptional stays from booking to check-out.
Key Skills for This Role
Responsibilities
- Manage all guest communications and processes from booking to check out
- Handle reservations, check in/check out processes, and payment collection
- Take incoming guest calls, chats, emails and make outbound calls as needed
- Ensure guest details and documents are filed and database updated
- Create solutions to potential problems and issues
- Support marketing team on promotional activities when necessary
- Exceed management targets and KPIs
Requirements
- University degree; new graduates welcome
- Fluency in written and spoken English
- Ability to work flexible schedule including nights, weekends, and holidays
- Previous experience in hospitality, travel, tourism, or customer service is an advantage but not required
- Additional languages (Arabic or Russian) preferred
Full Job Posting
Job Overview
- As a Guest Experience Specialist, your ultimate responsibility is to manage all guest communications and processes to ensure our guests have an exceptional, easy, enjoyable, and memorable experience from booking to check out.
- We are looking for customer focused, hardworking, flexible, hands on, efficient, and passionate individuals with a positive attitude and a growth mindset.
Key Responsibilities
- Be the go to person for our guests for their end to end journey.
- Do the reservations and all communications with the guests.
- Do check in check out processes with the guests and ensure the processes are executed properly.
- Collect and process payments for reservations and all related guest services.
- Be responsible for taking incoming guest calls, chat, email and make necessary outbound calls as needed and be efficient and fast in managing the communications traffic.
- Ensure guest details, official documents are filed diligently and guest database is updated as per company procedures & policies.
- Create solutions to potential problems & issues, even sometimes beyond the call of duty.
- Provide clarity and peace of mind to guests to make their stay an easy, fun and exceptional experience.
- Support marketing team when necessary on promotional activities.
- Exceed management targets and KPIs.
Job Requirements – Skills & Capabilities
- Exceptional customer focus and passion for customer satisfaction.
- Requires ability to work a flexible schedule including nights, weekends and holidays as needed to support the needs of the business.
- Strong follow up and fast response skills.
- Communicate in a positive, professional, empathetic and 'customer centric' manner both thru phone, email, video calls and chat.
- Positive attitude with growth mindset. Be open to coaching and feedback.
- Capable to learn fast and adapt to new technologies and constantly changing work environment.
- Hands on person with strong problem solving skills.
- Attention to detail and excellence in execution.
- This role requires flexibility, including responding to guest needs during evenings, weekends, and public holidays.
Qualifications
- University degree. New graduates are welcome to apply.
- Previous experience in hospitality, travel, tourism, customer service, or a similar field is an advantage but not required.
- Full training will be provided to successful candidates. We value attitude, customer focus, strong communication skills, and willingness to learn more than previous experience.
- Fluency in written and spoken English.
- Additional languages are a plus. Arabic or Russian is preferred.
Why Join Us?
- Full training and continuous learning opportunities.
- Career growth within a fast growing real estate and vacation rental company.
- Friendly, supportive, and collaborative team environment.
- Opportunity to work with guests from around the world.
- A culture that values ownership, innovation, and customer obsession.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Birchfort
Business Development Manager
Dubai, UAE
Birchfort is seeking a Business Development Specialist to grow their portfolio of apartments and villas by finding and signing new homeowners in Dubai. The role involves building relationships, identifying business oppor
Junior Guest Experience Specialist
Dubai, UAE
Birchfort seeks a customer-focused Guest Experience Specialist to manage guest communications and ensure exceptional stays. Full training provided; ideal for new graduates or those with hospitality passion.
Business Development Manager
Dubai, UAE
About the job Why Birchfort We are a real estate and vacation rental management company that brings homeowners and travelers together. We serve both holiday and business travelers, and we are committed to deliver excepti
Lead Generator (Commission-Based) – Real Estate & Hospitality
Dubai, UAE
Job Description: We are looking for a motivated and results-driven Lead Generator to help us expand our portfolio of apartments and villas. Your main responsibility will be identifying and connecting with potential homeo