Junior Executive Maintenance

KONE India is embarking upon an exciting growth phase and this represents an opportunity for you to join our Bengaluru KONE India, as a Junior Executive Maintenance.

Customer relationship management

Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)

Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.

Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude.

Accountable for equipment safety and performance

Accountable for managing the site environment during service operations

Accountable for identifying site risk, and communicate them to the supervisor

Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure

Accountable for identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, get the approval if not covered by the contract, and perform them

Service operations

Accountable for the end-users and the site safety

Accountable for the safe working environment

Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.

Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes

Responsible for effectively planning the workload, in conjunction with the service supervisor