Junior Engineer / Engineer - Technical Service

Service operations

• Responsible for safe working practices and carrying out the operations according to maintenance

and safety instructions to ensure safety of end-users and other employees

• Responsible for solving complex technical issues that THD has assigned to him/her
• Responsible for performing first visits of new equipment coming from competitors or KONE when

requested by sales/supervisor

• Responsible for identifying any technical issues in equipment under maintenance that could cause

call outs or safety hazards and fix the issues, create sales leads and/or communicate to THD

• Responsible for actively identifying any technical competence gaps to maintain new equipment in

service (both from competitor and from new equipment) and communicate it to Maintenance

• Responsible for giving feedback to any repair or adjustment needs that could reduce call outs and

actively communicate with Technical Helpdesk Manager.

• Contributes to the ongoing improvement of products, methods and safety by providing feedback to

• Responsible for effectively planning his/her workload, in conjunction with THD Manager
• Responsible for solving complex remote monitoring / alarm system issues that THD has assigned

to him/her

Customer relationship management

• Responsible for customer satisfaction through quality of service and through proactive and precise

on-site communication