Junior customer service specialist

Are you passionate about customer service and looking to take the next step in your career? Do you enjoy solving problems, building relationships, and ensuring customers receive a seamless experience from order to delivery?

At Electrolux , we're on a mission to shape living for the better. As a global leader in home appliances, we create innovative and sustainable solutions that improve everyday life for millions of people. We're now looking for a Junior Customer Service Specialist to join our team on a 12-month fixed-term contract, with the potential for extension , subject to business needs and performance.

This is an exciting opportunity to develop your customer service, supply chain, and account management skills while working in a collaborative and supportive environment.

As a Junior Customer Service Specialist, you'll play a key role in delivering an outstanding customer experience across multiple channels. You'll be responsible for supporting customers throughout their journey, from pre-sales enquiries through to order fulfilment and delivery.

You'll also take ownership of selected customer accounts, ensuring orders are processed accurately, deliveries run smoothly, and customer expectations are consistently exceeded.

Your responsibilities will include:

Managing inbound and outbound customer communications via phone, email, post, and other channels

Supporting customers with pre-sales enquiries and product-related questions

Resolving customer issues and complaints efficiently and professionally

Processing customer orders accurately, including price verification and order fulfilment

Maintaining accurate records within customer service systems

Acting as the primary point of contact for allocated customer accounts

Coordinating order planning and delivery activities to ensure high service levels

Managing warehouse bookings and collaborating closely with logistics and planning teams

Working with systems such as SAP and other operational platforms to support order management

Building strong relationships with internal and external stakeholders

Contributing ideas and improvements that enhance customer satisfaction and operational excellence

We're looking for someone who is customer-focused, organised, and eager to grow their career within a global business.

You'll bring:

Previous experience in customer service, customer support, order management, or a similar role

Excellent verbal and written communication skills

Strong organisational skills and attention to detail

The ability to multitask, prioritise effectively, and solve problems proactively

A professional and customer-focused approach to managing enquiries and issues

Strong relationship-building skills and the confidence to communicate with stakeholders at all levels

Good Microsoft Office skills, ideally at an intermediate level

SAP knowledge would be advantageous

An interest in supply chain, logistics, or customer operations

Fluency in English

Beyond your experience, we're interested in who you are as a person.

You'll thrive in this role if you are:

Passionate about delivering exceptional customer experiences

Motivated to learn, develop, and take on new challenges

Accountable, reliable, and able to take ownership of your work

A collaborative team player who values trust and strong working relationships

Resilient and positive when handling challenges and changing priorities

Ambitious and driven to continuously improve

Focused on quality and committed to delivering excellent results

At Electrolux, you'll be part of an inclusive, international organisation where your ideas are valued, your development is encouraged, and your contribution makes a real impact.

Excellent learning and development opportunities

Quarterly bonus scheme

Company pension scheme

25 days annual leave (pro rata) plus bank holidays

Healthcare Cash Plan

Life Assurance

Generous employee discount on Electrolux products

Subsidised canteen

Hybrid working options available

This role is based in our Luton office , with hybrid working available.

At Electrolux, we believe that diverse perspectives make us stronger. We are committed to building an inclusive workplace where everyone feels valued, respected, and empowered to succeed.

Ready to develop your career and help create outstanding customer experiences? We'd love to hear from you. Apply today and join us in shaping living for the better.

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