Junior Clients Technical Support Agent / Project Coordinator
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Key skills for this role
About the Role
Provide client communication support, perform quality assurance checks, coordinate tasks, and assist in project management with strong communication skills.
Key Skills for This Role
Full Job Posting
Client & Communication Support
- Answer incoming calls and messages from clients in a professional and timely manner
- Respond to client inquiries via email and other communication channels
- Maintain clear and polite client communication and escalate issues when required
Quality Assurance & Delivery Follow-Up
- Perform basic Quality Assurance (QA) checks on digital deliverables (web content, pages, posts, system updates, etc.) before client review
- Follow up internally on task delivery timelines and client feedback
- Ensure deliverables meet basic quality and formatting standards before submission
Task & Project Coordination
- Update the task management system with accurate statuses, comments, and attachments
- Track open tasks, revisions, and approvals across multiple projects
- Assist account managers in coordinating work between design, development, and content teams
Internal Support
- Support the digital team with administrative and coordination tasks
- Ensure proper documentation of client requests and task outcomes
- Help maintain organized project records and communication logs
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