Jr. Sales Support Analyst, E-Commerce

Maintain a shared Amazon task tracker and communicate weekly with Amazon regarding open issues to ensure they are resolved promptly

Maintain internal Walmart item tracker to ensure content scores comply with account standards

Independently analyze and process weekly orders with Amazon US, ensuring timely and accurate execution

Work closely with operations on item location management to ensure maximum fill rates

Research and dispute any packaging chargebacks with detailed analysis and follow ups

Respond to various day-to-day requests from top-tier accounts

Assist department on additional E-Commerce accounts as needed throughout the year

Other tasks as assigned.

WHO YOU ARE:

Bachelor’s degree strongly desirable, ideally in Business Administration

1+ years of experience in administrative or customer service for Business to Business (B2B) customers or applicable internships

Experience using online retail portals (i.e. Vendor Central, Supplier Center and/or Retail Link) and Salsify desirable

WHAT YOU HAVE DONE/ESSENTIAL TO THE ROLE:

Good interpersonal skills

Good written and verbal communication skills

Computer user skills (Word, Excel, PowerPoint, Outlook) with the ability to learn new systems

Highly organized, motivated and task oriented

Ability to handle multiple priorities

High degree of customer orientation

Strong attention to detail

Ability to work cross functionally with all levels within and outside of the organization

Excellent time management skills

Passion for the industry

LEVEL OF RESPONSIBILITY:

Interact regularly and follow up with internal and external parties based on direction of management, presents information for decision making to manager, and the ability to independently follow up on pending item and to manage their own daily tasks and projects as assigned by management.

SUPERVISORY RESPONSIBILITIES:

This position does not supervise employees.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit/stand; use hands or fingers to handle, or feel; reach with hands and arms; and talk and hear.

WORK ENVIRONMENT:

The noise level in the work environment is usually moderate

If you are interested in joining the #FranklinFamily, please apply.

For this role, the pay range is $57,000 – $63,000 annually, which is what we reasonably expect to offer when filling the position. Your actual offer will depend on things like your experience, skills, and what you bring to the team.

We also want to share with you our benefits at a glance:

Employee Discounts

401K with immediate participation and a 1% match, a retirement 401(K) match of 3% safe harbor match, plus a potential profit-sharing retirement contribution of 1% after a full calendar year of employment

After 30 Days Waiting Period:

20 days PTO program/13 Paid Holidays (prorated)

Health, Dental, Vision Insurance

Company Paid AD&D and Life Insurance (2 times Base Salary)

Voluntary Life and AD&D Insurance

Voluntary Accident Insurance, Critical Illness or Hospital Indemnity

Company Paid Short- and Long-Term disability plans

Flexible Spending with $680 Carry Over option and Dependent Care Account Plans

Employee Life Assistance Plan and Identity Theft Protection Support

Tuition Reimbursement after waiting period

Franklin Sports is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.