Job Title: Front Desk Receptionist / Lead Host
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About the Role
We are seeking a high-energy, charismatic, and organized Front Desk Receptionist / Lead Host to be the face of our venue. You will be the very first point of contact for our guests, setting the tone for their entire night.
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Job Summary
We are seeking a high-energy, charismatic, and organized Front Desk Receptionist / Lead Host to be the face of our venue. (FEMALE ONLY)You will be the very first point of contact for our guests, setting the tone for their entire night.
If you thrive in fast-paced environments, love sports and hospitality, and can manage a bustling crowd with a smile, we want you on our launch team!
Qualifications & RequirementsExperience: 1–2 years of reception, hosting, or customer service experience in a high-volume restaurant, lounge, or nightclub.Tech-Savvy: Experience with reservation software and basic POS knowledge is highly preferred.
Skills: Excellent verbal communication, fast problem-solving abilities, and the capacity to multitask under pressure.
Attributes: High energy, a polished and trendy appearance, and a calm demeanor during loud, chaotic game days.
Availability: Must be flexible to work late nights, weekends, and major sporting holidays.
Age: Must meet local legal age requirements to work in an environment serving alcohol.
Key Responsibilities
- **Welcome Guests:** Greet guests warmly, manage the front entrance, check IDs/dress codes, and direct visitors to the restaurant or premium lounge areas.
- **Manage Reservations:** Oversee table bookings, walk-ins, and waitlists using digital reservation platforms to maximize seating capacity.
- **Game-Day Coordination:** Coordinate seating configurations and guest flow specifically for major sporting events and large watch parties.
- **Communication Hub:** Answer phone inquiries, take accurate event reservations, and communicate effectively with servers, bartenders, and security.
- **Maintain the Vibe:** Keep the front desk and entrance immaculate, organized, and welcoming at all times.
- **Resolve Issues:** Handle guest complaints, wait-time frustrations, or seating issues with extreme professionalism and patience.
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