أخصائي تجربة عملاء (ادارة عقارات)

Customer Experience Associate

What will you be doing?

• Support in building positive, trust-based relationships with landlords and tenants.
• Assist in conducting check-ins to make sure both parties are satisfied.
• Learn how to manage the handover process between landlords and tenants.
• Help inspect units during move-in and move-out to ensure everything is in proper condition.
• Document findings and support the senior team in the reporting process.
• Serve as the first point of contact for simple inquiries or issues.
• Help mediate small conflicts and escalate cases when needed.
• Coordinate with internal teams (maintenance, operations, support) to resolve concerns.
• Make daily follow-up calls to gather feedback and ensure service quality.
• Share insights with the team to help improve overall experience.
• Maintain organized records of communications, handover notes, and customer feedback.
• Help prepare basic reports for the team.

You're a perfect match if you have

• Fresh graduate in Business, Real Estate, Communications, or any related field.
• Strong communication and interpersonal skills.
• Passionate about helping people and improving their experience.
• Organized, detail-oriented, and eager to learn.
• Comfortable using digital tools (CRM systems, Google Workspace, etc.).
• Team player with a positive, solution-oriented mindset.