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خدمة عملاء
Antique Closets
Riyadh, KSA
Full Time
Entry
Onsite
2 days ago
Customer ServiceCommunicationProblem SolvingCRM SystemsMicrosoft OfficeCall Handling
Free
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Customer ServiceCommunicationProblem Solving
About the Role
Antique Closets seeks a Customer Service Representative in Riyadh to handle inbound/outbound calls, respond to inquiries, process complaints, and update CRM records. Requires 1-3 years of experience in customer service or call centers, excellent communication skills, and proficiency in CRM systems.
Key Skills for This Role
Customer ServiceCommunicationProblem SolvingCRM SystemsMicrosoft OfficeCall Handling
Responsibilities
- Receive incoming calls and make outgoing calls as needed
- Respond to customer inquiries and provide accurate information about products and services
- Process complaints and follow up on orders and reports until closure
- Record and update customer data and notes in the CRM system
- Handle angry customers professionally and escalate cases when necessary
- Adhere to company policies, call scripts, and service quality standards
- Achieve KPIs such as customer satisfaction, call quality, and response time
- Prepare reports and document all communications and actions related to customers
Requirements
- 1 3 years of experience in customer service or call centers
- Excellent communication, listening, and problem solving skills
- Ability to work under pressure and handle high call volume
- Proficiency in CRM systems, ticketing systems, and call center software
- Proficiency in computer use and Microsoft Office
- Fluency in Arabic; English is preferred
- Ability to work shifts
- Professional appearance and behavior
Full Job Posting
Tasks and Responsibilities
- Receive incoming calls and make outgoing calls as needed
- Respond to customer inquiries and provide accurate information about products and services
- Process complaints and follow up on orders and reports until closure
- Record and update customer data and notes in the CRM system
- Handle angry customers professionally and escalate cases when necessary
- Adhere to company policies, call scripts, and service quality standards
- Achieve KPIs such as customer satisfaction, call quality, and response time
- Prepare reports and document all communications and actions related to customers
Requirements
- 1 3 years of experience in customer service or call centers
- Excellent communication, listening, and problem solving skills
- Ability to work under pressure and handle high call volume
- Proficiency in CRM systems, ticketing systems, and call center software
- Proficiency in computer use and Microsoft Office
- Fluency in Arabic; English is preferred
- Ability to work shifts
- Professional appearance and behavior
Preferred Skills
- Persuasion and upselling skills
- Experience in order and shipment tracking
- Ability to retain customers and handle dissatisfaction
- Basic knowledge of technical support and after sales service
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