أخصائي تقنية معلومات

Role Overview

Responsibilities

• Manage and monitor information technology systems, devices, and programs used in the organization.
• Provide technical support to users and resolve technical issues and inquiries efficiently and on time.
• Manage and monitor networks, communication devices, and technical systems to ensure their readiness and continuity.
• Perform routine maintenance on devices and systems and coordinate with technical service providers when needed.
• Install and update software and systems to meet work requirements.
• Monitor data backups and ensure data safety and recoverability.
• Implement and follow information security procedures to protect systems and data from technical risks and threats.
• Manage user permissions and accounts on systems and programs according to approved permissions.
• Identify and address technical problems and work to prevent their recurrence.
• Document technical problems, solutions, and procedures related to information technology and systems.
• Follow up on software and system licenses and ensure their renewal on time.
• Contribute to the development and improvement of the technical infrastructure to meet the organization's needs.

Qualifications

• Degree in Information Technology, Computer Science, Information Systems, or a related field.
• Experience in IT support, technical support, service desk, or help desk roles.
• Knowledge of operating systems, software applications, and networking fundamentals.
• Knowledge of information security and data protection principles.
• Ability to diagnose and resolve technical problems efficiently.
• Good communication and coordination skills with various departments and users.
• Ability to manage tasks, prioritize, and work independently.
• Good skills in preparing reports and technical documentation.
• Ability to handle technical problems and take appropriate actions.
• Professional certifications in IT, networks, or information security are preferred.