商务专员
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Key skills for this role
About the Role
Hikvision MEA is seeking a 商务专员 (Business Specialist) to manage order processing, logistics coordination, customer relationship maintenance, and sales support.
Key Skills for This Role
Responsibilities
- 负责处理客户订单，协调并安排货物的发运事宜，确保交付及时准确
- 妥善解决客户投诉与咨询，提升客户满意度；识别并挖掘具体的业务增长机会
- 及时、准确地维护CRM系统中的客户主数据，确保信息的完整性与时效性
- 跟进销售返利的审核流程，并严格按照协议条款执行返利政策
- 负责向客户发送对账单（SOA），并协助财务部门催收逾期应收账款
Requirements
- 国际贸易、外语或相关专业本科及以上学历
- 优秀的中英文听说读写能力
- 熟练掌握Microsoft Office等办公软件
- 有相关领域实习经验者优先
Full Job Posting
主要职责
- 负责处理客户订单，协调并安排货物的发运事宜，确保交付及时准确
- 妥善解决客户投诉与咨询，提升客户满意度；识别并挖掘具体的业务增长机会
- 及时、准确地维护CRM系统中的客户主数据，确保信息的完整性与时效性
- 跟进销售返利的审核流程，并严格按照协议条款执行返利政策
- 负责向客户发送对账单（SOA），并协助财务部门催收逾期应收账款，降低坏账风险
任职要求
- 国际贸易、外语或相关专业本科及以上学历
- 具备优秀的中英文听说读写能力，能够流利地进行商务沟通
- 有相关领域实习经验者优先
- 熟练掌握Microsoft Office等办公软件，具备良好的数据处理能力
- 工作细致认真，具备良好的抗压能力、团队合作精神及问题解决能力
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