indeed
Japanese Speaker (Customer Support / Client Relations)
Apex General trading Co
Dubai, UAE
Full Time
Mid
Onsite
AED 6,000/month / month
4 days ago
JapaneseEnglishCustomer ServiceCommunicationProblem SolvingCRM
Free
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JapaneseEnglishCustomer Service
About the Role
Apex General Trading Co seeks a fluent Japanese Speaker for customer support and client relations in Dubai Internet City. Responsibilities include communicating with Japanese-speaking customers, handling inquiries, and translating documents.
Key Skills for This Role
JapaneseEnglishCustomer ServiceCommunicationProblem SolvingCRM
Responsibilities
- Communicate effectively with Japanese speaking customers via phone, email, and chat
- Provide accurate information and resolve customer inquiries in a timely manner
- Handle customer complaints professionally and escalate issues when necessary
- Translate documents and communications between Japanese and English, when required
- Maintain accurate customer records in the CRM system
- Collaborate with internal teams to ensure customer satisfaction
- Meet individual and team performance targets
Requirements
- Native or fluent proficiency in Japanese (Speaking, Reading, and Writing)
- Good command of English
- Previous experience in Customer Service, Client Support, Sales Support, or similar role
- Excellent communication and interpersonal skills
- Strong problem solving abilities and attention to detail
- Ability to work in a fast paced environment
- Proficiency in MS Office and CRM systems is an advantage
Full Job Posting
About the Role
- We are looking for a fluent Japanese Speaker to join our team in Dubai Internet City. The ideal candidate will be responsible for communicating with Japanese speaking customers, providing excellent support, and ensuring a seamless customer experience.
Key Responsibilities
- Communicate effectively with Japanese speaking customers via phone, email, and chat.
- Provide accurate information and resolve customer inquiries in a timely manner.
- Handle customer complaints professionally and escalate issues when necessary.
- Translate documents and communications between Japanese and English, when required.
- Maintain accurate customer records in the CRM system.
- Collaborate with internal teams to ensure customer satisfaction.
- Meet individual and team performance targets.
Requirements
- Native or fluent proficiency in Japanese (Speaking, Reading, and Writing).
- Good command of English.
- Previous experience in Customer Service, Client Support, Sales Support, or a similar role is preferred.
- Excellent communication and interpersonal skills.
- Strong problem solving abilities and attention to detail.
- Ability to work in a fast paced environment.
- Proficiency in MS Office and CRM systems is an advantage.
Benefits
- Competitive salary (based on experience).
- Employment Visa provided (as per eligibility/company policy).
- Medical Insurance.
- Annual Paid Leave.
- Air Ticket as per UAE Labour Law/company policy.
- Career growth opportunities.
- Professional and multicultural work environment.
Work Location
- Dubai Internet City, Dubai, UAE
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