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ITSM Test Lead
Accenture
Canberra, AUS
Full-time
Mid
Onsite
Discovered 2 weeks ago
ServiceNow Automated Test Framework
Free
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Role Overview
We are seeking a skilled and experienced ITSM Test Lead to join our team in Sydney.
The successful candidate will play a critical role in ensuring the delivery of high-quality IT Service Management (ITSM) solutions by leading testing efforts and collaborating with cross-functional teams.
This role requires a proactive individual with a strong background in functional testing, test evaluation, and ITIL 4 Foundation principles.
Key Skills for This Role
ServiceNow Automated Test Framework
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Key Responsibilities
- Test Planning and Execution: Develop and execute comprehensive test plans, test cases, and test scripts to ensure the delivery of high-quality software solutions.
- Collaboration: Work closely with cross-functional teams to identify, prioritize, and address testing requirements throughout the project lifecycle.
- Issue Resolution: Conduct root cause analysis and troubleshoot issues to ensure timely resolution and minimize project delays.
- Industry Best Practices: Stay updated with the latest industry trends and best practices in functional testing to enhance testing strategies and methodologies.
- Process Improvement: Contribute to the development and continuous improvement of testing methodologies, processes, and tools.
- Test Evaluation: Leverage experience in Defence projects and the ServiceNow Automated Test Framework to evaluate and validate ITSM solutions effectively.
- ITIL 4 Foundation Certification Process Design: Apply ITIL 4 Foundation principles to support process design and ensure alignment with ITSM best practices.
Qualifications and Skills
- Proven experience as a Test Lead or similar role, with a focus on ITSM projects.
- Strong expertise in functional testing, test evaluation, and troubleshooting.
- Hands-on experience with the ServiceNow Automated Test Framework is highly desirable.
- Familiarity with Defence projects and their unique testing requirements.
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