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ITSM Platform Engineer II
stifel
St. Louis, USA
Full-time
Onsite
Discovered 3 weeks ago
IT service management platformsPlatform integrationData issue resolutionTechnical solution designSystems thinkingIT architecture governance
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IT service management platformsPlatform integrationData issue resolution
Role Overview
The ITSM Platform Engineer II serves as the primary technical escalation point for ITSM Analysts.
The role requires technical depth, systems thinking, and independent work within established governance and architectural guidance.
Key Skills for This Role
IT service management platformsPlatform integrationData issue resolutionTechnical solution designSystems thinkingIT architecture governance
Full Job Posting
Role Overview
The ITSM Platform Engineer II serves as the primary technical escalation point for ITSM Analysts.
The role requires technical depth, systems thinking, and independent work within established governance and architectural guidance.
Responsibilities
- Resolve complex platform, integration, and data issues before engaging vendors.
- Bridge architects, vendors, analysts, and business stakeholders.
- Translate requirements into scalable technical solutions.
- Balance platform standards, operational needs, and long-term architecture.
Requirements
- Strong technical depth, systems thinking, and the ability to work independently are required.
- The role requires experience addressing ITSM platform, integration, and data issues, as supported by the escalation responsibilities.
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