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IT Transformation Lead
ALTEN Technology USA
Mobile, USA
Lead · 3+ years experience
Discovered Yesterday
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Responsibilities
- Support Digital Workplace leadership in planning and executing strategic transformation initiatives.
- Review existing business and IT processes, identify inefficiencies, and implement improved ways of working.
- Drive continuous improvement efforts to enhance operational effectiveness and service delivery performance.
- Strengthen ITSM governance, processes, controls, and overall service management maturity.
- Support inventory management and Configuration Management Database (CMDB) improvement initiatives.
- Lead and coordinate multiple projects and workstreams within a large enterprise environment.
- Provide project management and PMO leadership, ensuring projects are delivered on time and within scope.
- Develop and maintain project plans, schedules, status updates, dashboards, and stakeholder communications.
- Manage project risks, issues, dependencies, and mitigation strategies.
- Coordinate stakeholders across departments, business functions, and locations to ensure alignment and project success.
- Act as a trusted advisor to leadership by providing recommendations, insights, and strategic guidance.
- Support organizational change management activities to drive adoption of new processes, tools, and ways of working.
- Foster collaboration and accountability across cross-functional teams to achieve transformation goals.
Qualifications
- Bachelor's degree in Information Technology, Business Administration, Engineering, or a related field.
- Minimum of 3 years of project management experience in a large enterprise environment.
- Proven experience leading business transformation, process improvement, or organizational change initiatives.
- Hands-on experience with ServiceNow and IT Service Management (ITSM) processes is required.
- Strong understanding of ITSM governance, service delivery, and operational best practices.
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