IT Technician
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Key skills for this role
Role Overview
Full-time IT Technician role providing on-site and remote technical support across restaurant outlets in KSA.
The role supports POS, servers, desktop hardware, printers, network equipment, security systems, and related IT infrastructure.
The ideal candidate is hands-on, responsive, skilled in troubleshooting, and customer-service oriented.
Key Skills for This Role
Full Job Posting
Job Summary
Full-time IT Technician role providing on-site and remote technical support across restaurant outlets in KSA.
The role supports POS, servers, desktop hardware, printers, network equipment, security systems, and related IT infrastructure.
The ideal candidate is hands-on, responsive, skilled in troubleshooting, and customer-service oriented.
Outlet IT Support
- Provide first-line and second-line support for hardware and software issues across outlets.
- Maintain and troubleshoot POS systems such as Squirrel and Restroworks, KOT, KDS, printers, and peripherals.
- Install, configure, and maintain Windows desktops, servers, and other IT systems.
Network and Infrastructure
- Configure and troubleshoot routers, switches, firewalls, internet connections, LAN, WAN, and telephone connectivity.
- Install, maintain, and support CCTV, biometric devices, and access control solutions.
- Liaise with ISPs and internal teams to resolve connectivity issues.
Applications and Microsoft 365
- Provide application support, user guidance, updates, installations, and escalation of bugs or performance issues.
- Maintain IT hardware and software inventories and employee and store asset records.
- Manage Microsoft 365, O365, D365, Azure AD user lifecycle, licenses, role-based access, and business applications.
- Assist with Conditional Access, identity protection, and device management using Microsoft Intune.
Maintenance and Support
- Conduct equipment health checks and preventive maintenance and maintain asset, configuration, and incident documentation.
- Ensure outlets comply with IT standards and security protocols.
- Provide on-call support during off-hours, weekends, and holidays according to rotation.
- Provide remote, RSC, QCC, warehouse, and frequent KSA travel support and train store staff on POS and inventory applications.
Skills
- Strong hardware troubleshooting knowledge covering POS, Microsoft tools, servers, printers, KOT, KDS, and desktops.
- Knowledge of TCP/IP, DHCP, DNS, VLANs, Windows desktop and server operating systems, firewalls, routers, and switches.
- Experience with CCTV, biometric, access control, POS, and hospitality application support.
- Strong user-support, communication, organizational, independent-working, collaboration, and prioritization skills.
Requirements
- Diploma or bachelor's degree in information technology or a related field.
- At least three years of experience in a multi-site IT support role, preferably in retail or hospitality.
- Current residence in KSA with a valid KSA driving license.
- Fluency in English is required; Arabic is an advantage.
- A+, Network+, Microsoft MCP, Microsoft 365 Fundamentals, CCNA, or equivalent certification is preferred.
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