IT Technician

This job is responsible for installing, modifying and making minor repairs to personal computer hardware and software systems and providing technical assistance and training to system users.

Setup new users with hardware and software based on user requirements. Installing and setting up programs such as Windows OS, Sophos Endpoint, MS Office applications including email, VoIP, various printers, remote connections.

Maintain and repair technological equipment or peripheral devices with regular upgrades.

Offering technical support by phone, on-site or remote session in a timely manner. Diagnose systems hardware, software, and operator problems. Instruct users in use of equipment, software, and manuals. Recommend or perform minor remedial actions to correct problems. Coordinate activities with help desk, network services, or other information systems groups.

Lift or move up to 25 pounds when installing or assisting service personnel in installation of hardware and peripheral components.

Possess and apply broad technical knowledge and hands on experience regarding hardware and software systems.

Keep accurate documentation for future reference.

Perform all other duties as assigned.