IT Technician
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Key skills for this role
About the Role
The Junior IT Technician is responsible for providing first-level technical support, maintaining network systems, and troubleshooting hardware and software issues. The role ensures efficient day-to-day IT operations and supports end users across the organization.
Key Skills for This Role
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Overview
The Junior IT Technician is responsible for providing first-level technical support, maintaining network systems, and troubleshooting hardware and software issues.
The role ensures efficient day-to-day IT operations and supports end users across the organization.
2. Key Responsibilities
- Provide first-line IT support to users for hardware, software, and network-related issues
- Install, configure, and maintain desktops, laptops, printers, and other IT equipment
- Assist in the setup, maintenance, and monitoring of LAN/WAN and wireless networks
- Troubleshoot network connectivity issues, including internet, VPN, and internal systems
- Monitor system performance and report any irregularities or failures
- Manage user accounts, permissions, and access rights (e.g., Active Directory, email systems)
- Perform routine system updates, patches, and antivirus management
- Maintain accurate records of IT assets, incidents, and resolutions
- Escalate complex issues to senior IT personnel when required
- Ensure adherence to company IT policies and cybersecurity protocols
- Support data backup processes and assist in disaster recovery procedures
3. Qualifications & Experience
- Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field
- 0–2 years of experience in IT support or helpdesk environment
- Fresh graduates with strong technical knowledge may be considered
4. Technical Competencies
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows operating systems and basic server environments
- Understanding of computer hardware and troubleshooting techniques
- Exposure to Active Directory and Microsoft Office 365
- Basic knowledge of routers, switches, and firewalls
- Understanding of IT security and data protection practices
Job Types: Full-time, Permanent
Pay: AED3,000.00 - AED4,000.00 per month
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