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IT Technical Support Specialist

Dark Horse Tech

Louisiana, USA

Part-time

Mid · 2+ years experience

Onsite

USD 28-29 hourly / hour

Discovered 1 weeks ago

Windows 10Microsoft 365QOLNETDETN

Free

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Key skills for this role

Windows 10Microsoft 365QOLNET

Barksdale AFB, LA Schedule: Approximately 20 hours/week, onsite
Dark Horse Technologies is seeking an experienced IT Technical Support Specialist to provide onsite technology support for the U.S. Air Force Base Training and Education Services (BTES) organization at Barksdale AFB.
The successful candidate will provide hands-on hardware, software, network, server, SharePoint, database, and peripheral support while maintaining IT equipment accountability, supporting cybersecurity requirements, and assisting users with day-to-day technology needs.

Provide hardware and software support for desktops, testing computers, servers, printers, switches, routers, and other peripherals.
Troubleshoot and resolve computer, network, software, and equipment issues.
Install and configure new hardware, software, workstations, and network equipment.
Maintain and update the BTES SharePoint site.
Support network architecture, cabling, diagrams, and infrastructure improvements.
Maintain and upgrade databases and support secure data migration.
Maintain IT equipment inventories and execute computer/peripheral refresh schedules.
Support video surveillance systems, including servers, switches, cameras, and software.
Support DETN satellite/distance-learning systems and QOLNET network operations.
Implement appropriate information security safeguards and follow Air Force computer/network security requirements.
Train and assist personnel with software, systems, and security procedures.
Recommend technology upgrades and improvements to Education Center leadership.

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