IT Technical Support Agent - Level 1

• PC skills with use/knowledge of Google Application Suite, MS Office or comparable software.
• Ability to follow documented troubleshooting and resolution procedures.
• Professional and positive attitude.
• Excellent customer service skills.
• Excellent documentation skills.
• Good troubleshooting / deductive reasoning / top-down logic skills.
• Strong desire to learn and develop technical skills.

• Combination of college degree progress or IT work experience.
• Base level technical certifications
• 1-2 years of Customer Service experience a plus.
• ITIL knowledge / understanding a plus.
• Self-motivated, proactive, and highly organized while keeping pace with the rapidly evolving IT landscape.
• Strong analytical and problem-solving skills.
• ServiceNow experience is a plus.

Associated Wholesale Grocers, Inc. (AWG) is the nation’s largest cooperative food wholesaler to independently owned supermarkets, serving 1,100 member companies and more than 3,400 locations throughout 33 states from 9 wholesale divisions.

Consolidated sales for AWG in 2025 exceeded $12.2 billion.

In addition to its cooperative wholesale operations, the company also operates subsidiary companies that provide certain real estate and supermarket development services, and pharmaceutical products.

For more information, visit AWGinc.com .

• Paid Vacation, Holiday, and Sick Time
• 401(k) with 4% match along with 3 other contributions
• Tuition Reimbursement
• Basic & Supplemental Life and AD&D

• Short-Term and Long-Term Disability
• Wellness Program