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The difference begins with team members who are deeply committed to not merely meeting, but exceeding our guests' expectations every day.
This commitment carries through to upper management and our Corporate Office, where we invest in providing our team members with the extensive training, development and support they need to succeed.
Quality Dining, Inc. is currently seeking candidates to fill our Technical Services Analyst opening!
The successful candidate will be responsible for providing first level support to managers of our restaurant locations.
The difference begins with team members who are deeply committed to not merely meeting, but exceeding our guests' expectations every day.
This commitment carries through to upper management and our Corporate Office, where we invest in providing our team members with the extensive training, development and support they need to succeed.
Quality Dining, Inc. is currently seeking candidates to fill our Technical Services Analyst opening!
The successful candidate will be responsible for providing first level support to managers of our restaurant locations.
include, but are not limited to:
End user support via phone communications.
The candidate will support MS Windows and Office, Micros and Aloha Point-of-Sale hardware and RES software and proprietary applications.
Candidates should be familiar with remote control software.
The Analyst will document trouble calls and provide timely responses to issues which requires efficient problem solving skills.
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The candidate will be reliable and willing to work in office and restaurant environment
The individual will identify and escalate cases, if necessary, to the appropriate support group.
This candidate will be responsible for occasionally completing clerical work as well as work to be completed on-site in-restaurant.
The Technical Services Analyst will be required to and should be physically capable to perform tasks necessary to support this position.
Schedule: Variable depending on needs of business and after-hours "on-call" responsibilities..
Candidates should have the following qualifications:
Flexible schedule
Good interpersonal skills
Expertise in troubleshooting software, hardware, and basic network problems
Ability to grasp business issues and translate to technical terms in course of problem resolution
High level of problem solving capabilities
Accommodating "customer service" nature
Proficient with Microsoft Word, Excel, and Outlook
Good verbal and written communication skills
Team orientation
At Quality Dining, we believe in serving each guest with pride and enthusiasm.
We take community involvement seriously and strive to be a leader in the communities where we are located.
As a franchisee, QDI operates nearly 150 BURGER KING® Restaurants in Florida, Indiana and Michigan.
We also develop, own and operate Papa Vino’s Italian Kitchen® and Uptown Kitchen® concepts in Indiana and Michigan.
This position offers an attractive compensation package which includes Medical, Dental, & Vision Insurance, 401(k), paid vacations, supplemental life insurance and more.
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Full Time, Contract, Internship, Temporary, Seasonal, Volunteer
Entry
Hybrid
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