IT Technical Program Manager

Own end-to-end IT program delivery for office/site openings, relocations, facility upgrades, and workplace tech launches from intake through operational handoff and 90-day stability. You are the single owner accountable for meeting launch-readiness criteria.

Create and operate the IT intake, prioritization, capacity-planning, and portfolio cadence used by IT leadership to commit to timelines and tradeoffs; deliver weekly program status that drives resourcing decisions.

Build and maintain project plans with clear owners, milestones, dependencies, SLAs, and risk mitigations; reduce unplanned rework through continuous improvement.

Coordinate cross-functionally with Facilities, Real Estate, Construction, Workplace, Security, Finance, People, Field Ops, and external vendors to align schedules, procurement lead times, and operational gates; own escalation to senior stakeholders when trades are required.

Drive vendor scopes, SLA definitions, and vendor performance remediation; own vendor acceptance criteria and measurable KPIs (e.g., installation completion date, first-call resolution rate, post-launch incident rate).

Ensure solutions are supportable, secure, documented, and instrumented for operational monitoring before handoff; establish runbooks, on-call handoffs, and a 30/60/90-day support stabilization plan for each launch.

Run launch readiness reviews, post-launch retrospectives, and maintain decision logs, risk registers, launch trackers, and lessons-learned playbooks so future launches scale predictably.

Measure and report program outcomes: percent of launches meeting readiness gates, mean time to remediate critical launch blockers, vendor SLA adherence, and reduction in post-launch incidents.

5+ years managing technical programs focused on IT infrastructure, workplace technology, site deployments, or distributed operations.

Direct experience with enterprise networking, access control/physical security systems, AV/conferencing, endpoint provisioning (MDM), monitoring/alerting, or equivalent technical domains sufficient to partner with engineering and vendors on tradeoffs and design decisions.

Track record running go/no-go launch gates, readiness checklists, and operational handoffs with measurable outcomes (shareable examples such as reduced rework, improved SLA compliance, or improved launch cadence required in interviews).

Proven ability to coordinate cross-functional roadmaps with Facilities/Construction/Real Estate and to account for procurement lead times and construction milestones in IT schedules.

Demonstrated experience operating in environments with on-site field operations or safety/regulatory constraints (aviation, manufacturing, healthcare, logistics preferred). Knowledge of how IT readiness impacts operational safety or launch cadence is required.

Strong delivery bias: experience owning escalation decisions, vendor remediation, and delivering against hard deadlines; comfortable with occasional off-hours coordination for site launches or incident response.

Tools & methods: experience with project and service tools (e.g., Jira, ServiceNow, Smartsheet) and program artifacts (risk registers, decision logs, readiness checklists). PMP, PgMP, or equivalent delivery certification is a plus.

The starting cash range for this role is $140,000-$200,000. Please note that this is a target, starting cash range for a candidate who meets the minimum qualifications for this role. The final cash pay for this role will depend on a variety of factors, including a specific candidate's experience, qualifications, skills, working location, and projected impact. The total compensation package for this role may also include: equity compensation; discretionary annual or performance bonuses; sales incentives; benefits such as medical, dental and vision insurance; paid time off; and more.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

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As set forth in Zipline ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.