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IT Systems Technician
Teton Valley Health Care
Driggs, USA
Full-time
Entry · 1+ years experience
Onsite
Discovered 2 weeks ago
WindowsWindows Active Directoryticketing system
Free
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WindowsWindows Active Directoryticketing system
Role Overview
· Setup and moving endpoint hardware, upgrade existing hardware and software
· Correct reported hardware and/or software problems with Endpoints and mobile devices
· Support organization staff with computer issues, primarily relying on phone calls and ticketing system
· Support operational servers locally under direction of senior staff, restarts, software installs, and occasional application support
· Assist with implementation and setup of approved tools on operational servers.
· User and endpoint management using Windows Active Directory, resetting passwords and moving or assigning objects
· Monitor security and backup solutions and provide basic file restoration from backup
· Basic network support involving endpoint connectivity troubleshooting, occasional network configuration, and reporting to senior staff for more complex networking issues
· Support printers including config settings in print devices and helping with supply replacement like toners and drums.
Help resolve endpoint printing issues
· Support premise phone system by helping with desk phone setup and settings, adding users and extensions.
· Be able to provide initial support of numerous healthcare specific software applications and devices, including endpoint installs, configuring basic settings, and reporting complex issues to senior IT staff
· Ensure compliance with healthcare regulations such as HIPAA in all support activities
· Be part of the on-call rotation to provide 24/7 support for departments operating after regular hours
· Be able to work overtime or adjust schedule occasionally based on specific needs for IT projects if needed
· Be considerate of the sensitive emotional nature of healthcare and always communicate as positively as possible, while being professional to all staff in the organization
· Physically able to lift to 25 lbs. individually
· Other IT related duties as they arise within our realm of expertise and the needs of the organization
Key Skills for This Role
WindowsWindows Active Directoryticketing system
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